Erica Peay
Baltimore,Maryland
Summary
Dedicated Human Resource professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Generalist I
Baltimore City Department of Recreation and Parks
05.2021 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Partnered with senior leadership to establish and develop agency HR policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Office Support Specialist III
Baltimore City Department of Recreation and Parks
05.2017 - 05.2021
- Managed payroll for up to 250 employees utilizing ADP software at multiple Recreation Centers
- Implemented and developed procedures that reduce redundancy and improve accuracy in the administrative and timekeeping processes
- Performed data compilation, and produced, and analyzed reports while utilizing ADP payroll and timekeeping systems
- Provide administrative support to management and the department and assist with special projects.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Leasing Consultant
Westminster Management Group
11.2015 - 05.2017
- Analyze market and occupancy trends and shop the competition to identify changing market conditions
- Daily management of Lead2Lease with 100% new leads managed, follow-up with every prospect within 48 hours of a property tour, and maintain a 30% closing ratio
- Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
- Maintain daily and weekly leasing reports and monthly market surveys
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
Master of Public Policy -
University of Maryland, Baltimore County
01.2025
Bachelor of Science, Sociology -
Coppin State University
01.2019
Associate of Arts, Humanities and Social Sciences -
Community College of Baltimore County
01.2014
Skills
- HR Policies and Procedures
- Data Collection and Evaluation
- Workday
- Legislative Analysis
- Public Policy Development
- Critical thinking and problem-solving
- Quantitative Analysis
- Compensation and Benefits
- Talent Acquisition
- Strategic HR Planning
- HR Analytics
- Payroll Administration
- Training Development
- Employee Onboarding
- CJIS LiveScan Fingerprinting
Certification
- HR Generalist Certification, PMA - May 2021
- Certified LiveScan Fingerprinting Technician, CJIS - July 2021
Timeline
HR Generalist I
Baltimore City Department of Recreation and Parks
05.2021 - Current
Office Support Specialist III
Baltimore City Department of Recreation and Parks
05.2017 - 05.2021
Leasing Consultant
Westminster Management Group
11.2015 - 05.2017
Master of Public Policy -
University of Maryland, Baltimore County
Bachelor of Science, Sociology -
Coppin State University
Associate of Arts, Humanities and Social Sciences -
Community College of Baltimore County
- HR Generalist Certification, PMA - May 2021
- Certified LiveScan Fingerprinting Technician, CJIS - July 2021
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