Erica Pelfery
Oklahoma City,OK
Summary
Competent Academy General Manager, bringing more than 20 years of food service and progressive leadership experience. Talented in recruiting, developing and empowering high-quality candidates effective in driving consistent sales. Can Maintain budget controls and coverage needs to achieve business targets and provide high-quality support. Builds relationships with patrons and employees by applying basic Management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Academy General Manager
Cava Grill
11.2021 - Current
- Successfully opened the 1st Cava Grill in Oklahoma. Hitting all hiring and sales targets.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and cultivated new managers for the Oklahoma, Kansas and Missouri markets.
- Certified as the 1st Academy manager for the garden. Training and developing 20+ GM's for the company.
- Assisting with Multi-Unit leadership duties to support the AL and the market. Including Competency development in the market and CORE completion efficiency.
- Certified as NRO Lead. Assisted with the opening and training of the the Kansas/Missouri portion of the garden. Building relationships with all of the GMs
Training General Manager
Zoes Kitchen
11.2014 - 11.2022
- Mentor GM, in charge of training new management team hired for Oklahoma Market.
- Mentor and develop other GM's in Market. Including making store visits to evaluate operations and assist in GM and GMIT development.
- Developing Team Members to next level. Host to hourly Shift Manager, Shift Manager to AGM, AGM to GM
- Provide leadership, assistance, training and guidance to Assistant Manager and Hourly Team Members
- Determined operational weak points and implemented corrective actions to resolve Food Cost and Labor concerns and facilitate business growth.
- Took on stretch assignments, such as on-site catering to increase sales and drive business, supporting GM's in their restaurants, Re-building stores back to standards
- Educated all current employees on menu updates and procedural changes/updates.
- Controlled food cost to bring Cost of Goods to budget, using Declining Budget and training Management team to use budget systems in place
- Monitored food preparation, production and plating for quality control.
- Applied knowledge of previous supply needs and forecasting business levels to estimate required supplies.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Growing Sales and Increasing Profits through exceptional guest service,word of mouth, advertising and marketing
- Delivered new employee onboarding and training sessions via Ultipro and Lifeworks.
General Manager
Mimi's Cafe
10.2012 - 10.2014
- Oversee day to day operations of restaurant. Write Manager schedule for a full period making sure that all shifts are covered
- Reporting inventory numbers to Director of Operations
- Forecasting sales projections
- Setting up regression for labor and plan to meet that regression
- Oversee hiring and training of new staff
- Setting up orientations and training schedules
- Follows and updates Declining Budget to keep costs in line for each period
- Set up marketing plans and develop practices to market to local businesses
- Monitoring Marketforce survey reports (Yelp, Online Reviews)
- Oversee Repairs & Maintenance within the boundaries of the set budget Inputting and submitting invoices for payment through Eatec for every period
- Running Pre-shifts, Manager meetings, server sit downs and coaching sessions. All to promote business and build sales
Assistant Manager
Mimi's Cafe
03.2010 - 10.2012
- Write server and bartender schedules to follow labor forecast Accounting - posting bills for approval to corporate Inventory - we use a system called Eatec
- I help count, put in numbers and go back and check to see where we missed or what needs to be re-counted
- We've been at 27% food cost with a 3.2% variance
- Motivate the staff every shift to be sales people instead of order takers using Pre-shift meetings, Contests, and Games
- Set up floor plans, plan and prepare for reservations
- Follow the flow of business
- Following up with guests, table to table, making sure that guest expectations are being met and the guests are leaving happy and wanting to come back
- Daily line checks to ensure the safety of the guest and that Health Code standards are being met
- Running a shift to schedule in order to control labor and help ensure a profit
- Taking bar inventory and placing the order per what we use
Assistant Manager/Banquet Coordinator
Crabtown
01.2006 - 04.2010
- Making sure that the operations of the restaurant are running correctly
- Scheduling in the servers and the cooks
- Scheduling banquets
- Liquor, Beer and Wine Inventory and Ordering
- Checking in Food and Liquor orders
- Making sure that guest are happy and their needs are being met
- Running the food expo line to make sure that food goes out in a timely fashion, correct and to spec
- Taking the servers checkouts and verifying that the bank deposits match
- Counting down the bartenders cash drawers and making deposits
- Making sure that every employee does their job to the best of their ability
- Checking out all employees at the end of every night to make sure that their station has been cleaned and put away properly
- Serving food and drinks to the bar guests
- Taking payment from customers and making change
- Counting down cash drawers at the end of every night and making a deposit based on sales
- Bar Inventory and ordering
- Organizing events for Mardi Gras and making sure that the bar was fully stocked
- Fulfilling guests needs
- Cleaning the bar at the end of each shift
Bar Supervisor/Bartender
Pearl's Oyster Bar
09.2004 - 01.2006
- Making drinks for customers and servers
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 99% compliance for All inspections
- Poured and prepared mixed drinks for over 200 customers daily and created new libations drawing in clientele
- Completed bar opening and closing procedures
- Purchased supplies according to expected demand
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Checked ID cards and verified bar guests were of legal age
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Worked with distributors to add new products to bar menu
Education
Bachelor of Science - Business Managerment
University of Oklahoma
Norman, OK05.2004
High School Diploma -
Norman High School
Norman, OK05.2000
Skills
- Business Planning and Operations
- Accounting, Profit and Loss, Budgets
- Strong Financial and P&L Management Skills
- Training and Developing General Mangers for established restaurants and New Restaurant Openings
- Inventory Management Proficiency in Eatec, MenuLink and Net Chef Inventory Systems
- Restaurant/Staff Management
- Marketing Plans and Sales Development
- Employee Training and Retention
- Proficiency in TeamworX, MenuLink & TMX scheduling and Forecast systems
- Excellent Problem Solving and Conflict Resolution Skills
Accomplishments
- Ramp Down Champ 2014
- NSO Award 2015
- Mentor General Manager 2014 to present
- Network of Women Charter Member 2019
Certification
- State Food Safety Proctor
- Food Manager Certification
Timeline
Academy General Manager
Cava Grill
11.2021 - Current
Training General Manager
Zoes Kitchen
11.2014 - 11.2022
General Manager
Mimi's Cafe
10.2012 - 10.2014
Assistant Manager
Mimi's Cafe
03.2010 - 10.2012
Assistant Manager/Banquet Coordinator
Crabtown
01.2006 - 04.2010
Bar Supervisor/Bartender
Pearl's Oyster Bar
09.2004 - 01.2006
Bachelor of Science - Business Managerment
University of Oklahoma
High School Diploma -
Norman High School
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