Erica Peltz
Aurora,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
Work History
General Manager
Monfort Companies
Denver, CO
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managing over 25 employees and have increased sales by 6%.
Store Manager
Carpco
Denver, CO
08.2019 - 11.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed over 20 employee and increased sales by 5%
Store Manager
GPM Investments
Denver, CO
07.2020 - 10.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Devised processes to boost long-term business success and increase profit levels.
- Increased Sales by 13%
Food and Beverage Manager
Marriott
Denver, CO
06.2008 - 06.2019
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Personal Care Associate
Abby Home Care
Denver, CO
11.2009 - 02.2013
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Conferred with supervisor to discuss patient condition and medical care.
- Managed over 300 employees.
Human Resources Manager
ISP
Denver, CO
11.2004 - 10.2009
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Implemented performance review and motivational strategies to elevate HR team results.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Led and strategically directed team of human resources professionals.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 500 new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Adhered to federal and state guidelines and managed payroll and benefits for over 500 employees.
- Recruited top talent to maximize profitability.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Education
Associate of Business Administration - Executive Assistant And Executive Secretary
THPickens
Aurora, CO06.2008
Cosmetology - Cosmetology Education
La' James College of Hairstyling And Cosmetology
Mason City, IA09.1996
High School Diploma -
Maryville High School
Maryville, MO05.1994
Skills
- Performance Monitoring and Evaluation
- Management Training
- Sales Promotion
- Profit and Loss Control
- Supervision and Training
- Operational Efficiency and Safety
- Cash Register Operations
- Guest Satisfaction
- Customer Relations
- Business Forecasting
- Inventory Tracking and Management
Timeline
General Manager
Monfort Companies
10.2021 - Current
Store Manager
GPM Investments
07.2020 - 10.2021
Store Manager
Carpco
08.2019 - 11.2020
Personal Care Associate
Abby Home Care
11.2009 - 02.2013
Food and Beverage Manager
Marriott
06.2008 - 06.2019
Human Resources Manager
ISP
11.2004 - 10.2009
Associate of Business Administration - Executive Assistant And Executive Secretary
THPickens
Cosmetology - Cosmetology Education
La' James College of Hairstyling And Cosmetology
High School Diploma -
Maryville High School
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