Erica Perez
Atwater,CA
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
2
2
years of professional experience
Work History
CNA Student
Merced Nursing & Rehab
01.2022 - 06.2022
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Barista
Starbucks
05.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista Trainer
Starbucks
07.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Atwater High School
Atwater, CA06.2022
Skills
- Team Player
- Critical Thinking
- Customer Service
- CPR Certified
- Adaptability
- Communication
- Leadership Experience
Timeline
Barista Trainer
Starbucks
07.2023 - Current
Barista
Starbucks
05.2022 - Current
CNA Student
Merced Nursing & Rehab
01.2022 - 06.2022
High School Diploma -
Atwater High School
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