Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Timeline
OfficeManager

Erica Perkins

Princeton,KY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager

Lyon County Water District, Campbell CPA
11.2021 - Current
  • Manges 2814 Residential Water & Sewer Account- to include all new water tap services
  • Daily Cash Reconciliation
  • Moniter all Meters for billing and Customer Leak Report
  • Monthly & Bimonthly Billing
  • End of the month accounting reports
  • Manage all payment arrangements and Monthly Disconnections with collections
  • AR & AP - weekly and monthly
  • Maintains all official records for State of KY and Public Service Commission
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Assist superintendent with all projects
  • Prepare all Board Meeting documents
  • Maintains all employees' files
  • Provides technical support to all customer accounts with Leaks
  • Submits EMOR & QMOR Report to the State of Kentucky
  • Issues all Boil Water alerts to customers affected in the area
  • Maintained computer and physical filing systems.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Nail Technician

Nail Technican, Chantillies Salon
12.2020 - 04.2022
  • Service all clients with Nail & pedicure needs
  • Maintain inventory
  • Weekly/monthly bookkeeping
  • Proficent in customer service, All functions of AR/AP
  • Customer relations
  • Daily functions of office, appointments, billing, problem solving
  • Inventory
  • All ordering and liaison for all new and current vendors.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Communicated effectively with management concerning important customer issues.
  • Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
  • Completed consultations with spa guests to determine nail care needs.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base through effective marketing and customer service.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Followed proper safety and sanitation guidelines while performing nail services.

Administrative Assistant/Receptionist

Campbell CPA, Lyon County Water District
01.2021 - 05.2021
  • Processing of final tax returns
  • Assist clients with all water and sewer payments
  • Monthly and bimonthly billing
  • Set up new accounts/transfers of service
  • Daily Banking - Opening Closing Function
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Sales Assistant

Cosmoprof
06.2019 - 12.2020
  • Assist cosmetologist with selection from a wide variety of brands
  • Opening and Closing functions
  • Banking

Office Manager/Executive Assistant

Maddux Equine Services
10.2017 - 02.2019
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Reported to senior management on organizational performance and progress toward goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Title Clerk

First Ford
10.2016 - 03.2017
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Examined and verified [Number] titles weekly.

Office Manager/Property Manager/Executive Assistant

Prestige car, Gas
09.2015 - 03.2017
  • Customer liaison n for all carwash membership customers
  • Property Manager for 35 properties-Scansion between all renters and state agencies
  • Coordinate all maintenance repairs
  • Fuel Price Invoicing - daily invoicing with proper documentation for billing
  • Payroll for company
  • HR

Accounting Clerk

Vendetti Motors
10.2010 - 08.2015
  • Posted receipts to appropriate general ledger accounts
  • Monitored payments & accounts for accuracy
  • Maintained and successful all charge accounts- brought to current status
  • CVR-vehicle e registrations
  • Reported all sales to GMC/Buick for all incoming rebates due to dealer
  • New car & Used car accounting
  • Dealer swap/transfer - prepare all incoming & out going paperwork
  • Wholesale/Auction - full process
  • Daily Deposit
  • Reception

Service Cashier, Customer Service Representative

Clay Nissan
11.2009 - 10.2010
  • Switchboard- answered quickly and redirected up to 200 incoming calls
  • New vehicle accounting
  • Managed Daily Sales Log with all customer information, input into appropriate desking software

Title Clerk

Imperial Ford
09.2007 - 07.2008
  • CVR-all vehicles registrations
  • Daily Deposit
  • Monthly Floor Plan Reconciliation
  • Payoff/Trade Title - all aspects
  • New Vehicle Accounting

Education

No Degree - Accounting

Thomas Stone High School
06.1996

Skills

  • Office Manager/Executive Assistant leverages strong organizational, technical and interpersonal skills
  • All Aspects of Accounting office functions
  • All Aspect of Office Management, Property Management
  • All Aspects of AR/AP, Payroll and HR
  • Office experience
  • 10 key calculator
  • Auditing
  • Administrative experience
  • Microsoft Excel
  • Time management
  • Bookkeeping
  • Microsoft Word
  • Certifications and Licenses
  • Notary Public Commonwealth of Massachusetts
  • Banking Operations
  • Account Reconciliation

Certification

CVR - vehicle registrations (10+ years) Office Management (5 years) Equine Management (1 year) Property Management (2 years) Microsoft Office (10+ years) Excel (10+ years) Reynolds & Reynolds (10+ years) DVM (1 year) Quickbooks (10+ years) Customer Relationship Management (10+ years) Accounts Payable and Accounts Receivable (10+ years) Receptionist (10+ years) Month end & Year end close (10+ years) Account Management (10+ years) Customer Service Word Data Entry Front Desk General Ledger Accounting General Ledger Reconciliation Accounting (10+ years) Journal Entries Bank Reconciliation Financial Report Writing Account Reconciliation Personal Assistant Experience (10+ years) Payroll

Additional Information

  • AR/AP committed to accurate Manages All Water & Sewer accounts , Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Office Manager

Lyon County Water District, Campbell CPA
11.2021 - Current

Administrative Assistant/Receptionist

Campbell CPA, Lyon County Water District
01.2021 - 05.2021

Nail Technician

Nail Technican, Chantillies Salon
12.2020 - 04.2022

Sales Assistant

Cosmoprof
06.2019 - 12.2020

Office Manager/Executive Assistant

Maddux Equine Services
10.2017 - 02.2019

Title Clerk

First Ford
10.2016 - 03.2017

Office Manager/Property Manager/Executive Assistant

Prestige car, Gas
09.2015 - 03.2017

Accounting Clerk

Vendetti Motors
10.2010 - 08.2015

Service Cashier, Customer Service Representative

Clay Nissan
11.2009 - 10.2010

Title Clerk

Imperial Ford
09.2007 - 07.2008

No Degree - Accounting

Thomas Stone High School

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Erica Perkins