Erica Perkins
Summary
Operations professional known for driving operational improvements and delivering impactful results. Expertise in process optimization and resource allocation. Strong focus on fostering teamwork and adapting to evolving business needs.
Overview
11
11
years of professional experience
Work History
Branch Ops Manager & Loan Processor
LoanPeople LLC
Austin, TX
04.2024 - 08.2025
- Assisted in coordinating daily operational activities to ensure smooth workflow.
- Learned safety protocols and best practices in inventory management.
- Supported team members by handling routine tasks efficiently.
- Adapted quickly to new tools and systems to enhance productivity.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Processed loan applications, ensuring accuracy and compliance with regulatory requirements.
- Reviewed financial documents to assess borrower eligibility and risk factors.
- Collaborated with underwriters to facilitate timely loan approvals and denials.
- Maintained detailed records of loan transactions in company databases.
- Communicated effectively with clients to gather necessary documentation and answer inquiries.
Loan Processor
CMG Financial
San Ramon, CA
04.2023 - 02.2024
- Assisted in resolving issues related to loan processing and documentation discrepancies.
- Coordinated with various departments to streamline loan workflows and enhance efficiency.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Loan Processor
Homebridge Financial
Iselin, NJ
03.2022 - 04.2023
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Loan Processor
PrimeLending
Dallas, TX
06.2014 - 03.2022
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Education
Bachelors - Marketing
Harding University
Searcy, ARSkills
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Customer service
- Problem-solving
- Client relationships
- Workflow optimization
Timeline
Branch Ops Manager & Loan Processor
LoanPeople LLC
04.2024 - 08.2025
Loan Processor
CMG Financial
04.2023 - 02.2024
Loan Processor
Homebridge Financial
03.2022 - 04.2023
Loan Processor
PrimeLending
06.2014 - 03.2022
Bachelors - Marketing
Harding University