Erica Perry
Summary
Customer-centric MBA graduate specializing in customer-centric roles, including Data Compliance Officer and Assistant Branch Manager. Proven ability to elevate customer satisfaction, streamline operations, and drive significant revenue growth. Adept in effective communication, problem-solving, and adaptability. Track record includes a 70% improvement in donor request fulfillment and a 45% upswing in branch revenue. Eager to apply a diverse skill set in a Customer Success Associate position to maximize client engagement and contribute to team success.
Overview
11
11
years of professional experience
Work History
Data Compliance Officer
OYC Miami
11.2022 - Current
- Conducted employee training on data protection policies, promoting comprehensive understanding of compliance obligations and best practices
- Enhanced audit protocols and checklists by incorporating modern industry methodologies and rigorous compliance standards, leading to improved efficiency and thoroughness
- Teamed up with staff to efficiently fulfill all donor requests, achieving remarkable 70% improvement rate
- Implemented streamlined processes and introduced innovative solutions to enhance overall efficiency in donor interactions
- Enhanced audit accuracy by 30% through staying current with latest audit standards and regulations
- Mitigated risks by ensuring precision in compliance-related tasks, aligning with industry best practices.
Technical Support Assistant
HHAeXchange
04.2021 - 11.2022
- Utilized in-depth knowledge of payments systems to provide valuable insights and improve customer satisfaction by 20%
- Effectively communicated with diverse teams to address 90% of escalated technical issues, resulting in timely resolution and improved customer satisfaction
- Successfully managed and resolved user inquiries, maintaining high levels of user engagement and satisfaction
- Identified and addressed challenges in business development strategies to optimize outcomes.
Assistant Branch Manager
Enterprise Rent-A-Car
05.2019 - 04.2021
- Achieved a 45% upswing in branch revenue via strategic program implementation, highlighting business acumen and making a substantial contribution to overall company growth
- Executed effective sales strategies, achieving the expansion and retention of customer relationships, and surpassing sales objectives
- Used CRM tools to track user acquisition progress, identifying growth opportunities that resulted in a notable 10% increase in new user onboarding
- Demonstrated impactful sales engagement and upselling prowess as Assistant Branch Manager, actively contributing to substantial revenue growth.
Customer Service Assistant
Publix Super Markets
07.2017 - 05.2019
- Reduced customer wait time by 30% by proactively opening tasks for appropriate departments, resulting in higher customer satisfaction
- Successfully improved customer retention rate by 10% through training team members in effective procedures and customer service strategies
- Analyzed customer feedback and purchase data to identify trends and preferences
- Adapted to changing customer needs and dynamic store environments, ensuring high-quality service during busy periods.
Backroom Team Leader
Target
07.2013 - 10.2016
- Led and managed team of 20 employees, overseeing daily operations, providing guidance, and fostering collaborative work environment
- Collaborated with sales floor team to optimize merchandise placement, contributing to more efficient replenishment process, and improved in-store customer experience
- Utilized data analysis tools to review and interpret key performance metrics, enabling data-driven decision-making and continuous improvement in backroom operations
- Conducted regular reviews of key performance indicators (KPIs), identifying areas for improvement, and championed team improvements through targeted training initiatives.
Education
Master of Business Administration (M.B.A.) -
Florida International University
08.2022
Bachelor of Arts (B.A.) - Communications -
Florida International University
08.2017
Skills
- Business Management
- CRM
- Analytical
- Management
- Microsoft Excel
- Compliance
- Problem Solving
- Leadership
- Critical Thinking
- Strategic Thinking
- Communication
- Adaptability
- Interpersonal Skills
- Training & Development
Timeline
Data Compliance Officer
OYC Miami
11.2022 - Current
Technical Support Assistant
HHAeXchange
04.2021 - 11.2022
Assistant Branch Manager
Enterprise Rent-A-Car
05.2019 - 04.2021
Customer Service Assistant
Publix Super Markets
07.2017 - 05.2019
Backroom Team Leader
Target
07.2013 - 10.2016
Master of Business Administration (M.B.A.) -
Florida International University
Bachelor of Arts (B.A.) - Communications -
Florida International University
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