Erica Peters
Wesley,IA
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Talented manager bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Columbia Sports Wear
12.2023 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Entered and priced inventory to assist with efficient restocking.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Mobile Ticket Operations
Tampa Bay Bucceneers
10.2022 - 01.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Ticket Operations
New York Yankees
01.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving ticketing issues.
- Streamlined ticket operations for improved accessibility and convenience for guests.
- Supported the team in achieving sales targets through proactive outreach and upselling techniques.
- Assisted with event planning and execution, ensuring smooth ticketing processes for attendees.
- Managed guest inquiries in a timely manner, fostering positive relationships with customers and improving brand reputation.
- Provided exceptional customer service during high-demand periods, minimizing wait times at the box office window.
Barista
Starbucks
04.2021 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Short Order Cook
The Melt Machine
01.2016 - 05.2019
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
- Trained new staff in cooking techniques, equipment usage, and kitchen procedures to ensure consistency in quality across the team.
- Managed food costs by carefully monitoring portion control and minimizing waste during meal preparation.
- Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Contributed to positive workplace environment by fostering strong relationships with co-workers and supporting team efforts toward shared goals.
Education
Associate of Science - Culinary
Art Institute of Houston
Houston01.2004
Skills
- Employee Motivation
- Store Organization
- Task Delegation
- Budgeting and Financial Management
- Customer Service Management
- Inventory Control
- Store Operations
- Cash Handling Oversight
- Multitasking capabilities
- Team leadership
Certification
Osha 10 Certification
Technical Support Fundementals – Coursera – Q48W7THTKD6Q
Languages
Spanish
Professional Working
Timeline
Retail Supervisor
Columbia Sports Wear
12.2023 - Current
Mobile Ticket Operations
Tampa Bay Bucceneers
10.2022 - 01.2024
Ticket Operations
New York Yankees
01.2022 - 09.2023
Barista
Starbucks
04.2021 - 10.2021
Short Order Cook
The Melt Machine
01.2016 - 05.2019
Associate of Science - Culinary
Art Institute of Houston
Osha 10 Certification
Technical Support Fundementals – Coursera – Q48W7THTKD6Q
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