Summary
Overview
Work History
Education
Skills
Character References
Additional Information
Timeline
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Erica Peterson

Carlsbad,NM

Summary

I am an effective project leader and problem-solver with advanced skills and a hardworking mentality. Seeking to apply expertise and extensive experience to take on a challenging new role with a growing team. Meticulous , and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes tech ,hardware, and software in iOS . Highly ambitious sales representative with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Competent and driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. I perform well in all customer service.

Overview

3
3
years of professional experience

Work History

Property Manager

Pinnacle Solutions
Carlsbad, NM
02.2021 - 06.2022
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Property Manger

Monarch Investment Group
Carlsbad, NM
08.2019 - 08.2020
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Managed operations and leasing of upscale community of nearly 180 executive apartment homes.
  • Completed annual rent calculations using housing database software.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained constant balance and accounting of property petty cash account.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Distributed and followed up on tenant renewal notices.

Assistant Manager

Canyonston Apts
Artesia, NM
08.2018 - 06.2019
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Education

High School Diploma - All

Victory Christian Academy
Carlsbad, NM
1996

Some College - Business Communications

EMNU- Roswell NM
Roswell, NM

Skills

  • Skilled in iOS
  • Strong verbal communication
  • Self-motivated
  • Powerful negotiator
  • Conflict resolution
  • Team leadership
  • Extremely organized
  • Public speaking
  • Budgeting and finance
  • Data entry
  • Client assessment and analysis
  • Interpersonal and written communication
  • Natural leader
  • Goal-oriented
  • Strategic sales knowledge
  • Call center transactions
  • Quick learner
  • Positive and friendly

Character References

Kim Vincent - Evangelist - known for 10 years -208-283-3336

Elsa Ortega - Correctional Officer - known for 25 years plus- 575-200-7744- Carlsbad, NM

Celeste Morales - Nurse- known for 10 yrs - 1-208-550-0119

Adrian Sherman - Hotel Manager for Hilton - known for 9-10 months - 208-819-3355- Boise, ID

Additional Information

I am highly interested in working for a company with the same motivation and ambition that I am willing to provide. I would love a clear path to success.

Timeline

Property Manager

Pinnacle Solutions
02.2021 - 06.2022

Property Manger

Monarch Investment Group
08.2019 - 08.2020

Assistant Manager

Canyonston Apts
08.2018 - 06.2019

High School Diploma - All

Victory Christian Academy

Some College - Business Communications

EMNU- Roswell NM

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Erica Peterson