Summary
Overview
Work History
Education
Skills
Timeline
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Erica Phenk

Flight Attendant
Stoneham,MA

Summary

Chief Stewardess offering over 21 years in commercial airline industry with one of the best international airlines. Highly skilled in responding to emergency situations and remaining cool under pressure. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Excellent customer relations and welcoming attitude bringing in-depth knowledge of travel and aviation, along with superb problem-solving and conflict resolution capabilities.

Overview

22
22
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Senior Flight Attendant

Singapore Airlines Ltd. / ADR
Singapore, Singapore
02.2000 - 06.2021


  • Answered passenger questions and provided solutions to issues arising during flights.
  • Offer personalized care and attention in premium classes
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck, ground personnels and cabin crew prior to and during flights to promote smooth operations.
  • Managing and working with teams to achieve a successful flight
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Patient Care Ambasador

Singapore General Hospital
Singapore, Singapore
04.2020 - 07.2020
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Education

Advanced Diploma in Business Management - Business Management

Adventis School of Management
Singapore
04.2019 - 09.2021

Diploma in Mass Communication - Mass Communication

Management Development Institute of Singapore
Singapore
07.2005 - 08.2006

Cabin Crew Training - Cabin Crew Inflight Service Course

Singapore Airlines Academy
Singapore
02.2000 - 06.2000

High School Diploma -

Convent High School Bukit Mertajam
Malaysia
12.1993 - 11.1998

Skills

Business travelers

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Timeline

Patient Care Ambasador

Singapore General Hospital
04.2020 - 07.2020

Advanced Diploma in Business Management - Business Management

Adventis School of Management
04.2019 - 09.2021

Diploma in Mass Communication - Mass Communication

Management Development Institute of Singapore
07.2005 - 08.2006

Senior Flight Attendant

Singapore Airlines Ltd. / ADR
02.2000 - 06.2021

Cabin Crew Training - Cabin Crew Inflight Service Course

Singapore Airlines Academy
02.2000 - 06.2000

High School Diploma -

Convent High School Bukit Mertajam
12.1993 - 11.1998

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Erica PhenkFlight Attendant