Erica Phillips
Manhattan,NY
Summary
Dynamic and results-driven professional with extensive experience in training and mentoring at LaGuardia Airport. Proven track record in enhancing customer service and operational efficiency, while effectively managing staff and driving team performance. Skilled in decision-making and communication, with a focus on achieving goals and improving satisfaction ratings.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
19
19
years of professional experience
Work History
Supervisor
LaGuardia Airport
11.2021 - Current
- Trained and mentored junior staff on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced service delivery within airport operations.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Coordinated scheduling and staffing to optimize resource allocation during peak travel times.
- Resolved passenger inquiries and complaints effectively, improving overall customer satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Sales Manager
Walmart
10.2017 - 08.2021
- Developed and executed sales strategies to enhance market share and profitability.
- Led cross-functional teams to drive successful product launches and promotions.
- Analyzed sales data to identify trends, optimize inventory levels, and improve customer satisfaction.
- Trained and mentored junior sales staff to foster professional growth and enhance team performance.
- Collaborated with marketing teams to create targeted campaigns that increased brand awareness.
- Conducted regular performance reviews, setting clear goals for team members to exceed sales targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Store Manager
Checkers Rally's
08.2015 - 07.2017
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Managed staff scheduling, optimizing workforce allocation for peak hours.
- Implemented inventory control measures, reducing waste and improving stock accuracy.
- Trained and mentored team members to enhance customer service skills and performance.
- Analyzed sales data to identify trends, driving strategic promotional initiatives.
- Developed and maintained relationships with suppliers, ensuring product availability and quality.
- Led store merchandising strategies to maximize visual appeal and drive sales growth.
- Conducted regular performance reviews, fostering a culture of continuous improvement among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Leader
Hale and Hearty
02.2013 - 08.2016
- Supervised team operations to ensure adherence to safety protocols and quality standards.
- Trained new employees on operational procedures and equipment handling.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored inventory levels, ensuring timely restocking of essential supplies.
- Assisted in conflict resolution among team members to maintain a positive work environment.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Store Manager
Plezu Foods
06.2007 - 10.2012
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
FAROCKAWAY HS
Far Rockaway, NYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff development
Timeline
Supervisor
LaGuardia Airport
11.2021 - Current
Sales Manager
Walmart
10.2017 - 08.2021
Store Manager
Checkers Rally's
08.2015 - 07.2017
Shift Leader
Hale and Hearty
02.2013 - 08.2016
Store Manager
Plezu Foods
06.2007 - 10.2012
High School Diploma -
FAROCKAWAY HS