Summary
Overview
Work History
Education
Skills
Timeline
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Erica Phillips-Alquist

Erica Phillips-Alquist

Grand Rapids

Summary

Client-oriented sales associate successful in developing long-term relationships with clients. Enthusiastic professional team player with drive and determination to succeed in new business ventures. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well with others and individually.

Overview

20
20
years of professional experience

Work History

Real Estate Administrative Assistant

Stoddard Properties
06.2022 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
  • Supported agents in closing deals successfully with thorough documentation and contract management.
  • Increased agent productivity by coordinating property showings, open houses, and client appointments.
  • Facilitated smooth transactions by managing communication between clients, agents, lenders, and attorneys.
  • Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
  • Boosted team morale by fostering a positive work environment through effective communication and problem-solving skills.
  • Strengthened client relationships through regular follow-ups, personalized outreach efforts, and attentive support throughout the transaction process.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.

Licensed Realtor

Greenridge Realty
07.2016 - Current
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Compared properties with similarly sold properties to determine competitive market prices.
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Wrote contracts to outline sales and purchases of properties.
  • Informed home buyer of sales, construction and warranty processes.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Used Dotloop to create and prepare documents such as closing statements, purchase agreements and deeds.
  • Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.

Licensed Veterinary Technician

Westwood Hills Animal Hospital
07.2012 - 06.2019
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported clinic operations and coordinated staff schedules.
  • Trained other LVTs in operations and procedures.
  • Educated clients on animal health, preventive care and procedures.
  • Handled hospital inventory and tracking.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.

Realtor Assistant

Redstone Group
02.2010 - 07.2012
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Kept contacts organized with CRM software to maintain readiness for future mailings.
  • Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Dance Instructor

W.E. Dance Academy
02.2008 - 07.2010
  • Offered one-on-one instruction to students by appointment.
  • Assisted with coordination and administration of complete dance program.
  • Planned and oversaw group, couples and individual dance performances.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.

Licensed Veterinary Technician

Michigan State University, College Of Veterinary Medicine
03.2007 - 01.2008
  • Administered medications to animals in treatment and documented changes in condition.
  • Answered owner animal health questions and advised on best care practices.
  • Educated clients on animal health, preventive care and procedures.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Licensed Veterinary Technician

Woodland Hospital For Animals
03.2005 - 03.2007
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.

Licensed Veterinary Technician

Cat Hospital Of Chicago
06.2004 - 03.2005
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.


  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Education

Bachelor of Science - Psychology

Grand Valley State University
Allendale, MI
05.2010

Associate of Science - Veterinary Technology

Colorado Mountain College
Glenwood Springs, CO
05.2004

High School Diploma -

Forest Hills Central High Scool
Grand Rapids, MI
05.2002

Skills

  • Client Relations
  • Attention to Detail
  • Market Research
  • Purchase Agreement and Listing Contract Writing
  • Database Maintenance
  • CRM Tracking
  • Problem Solving
  • Follow-up skills
  • Calendar Management
  • Maintaining confidentiality
  • Appointment Scheduling
  • Document Preparation and File Management
  • Meeting Coordination
  • Notary Services
  • Property valuation

Timeline

Real Estate Administrative Assistant

Stoddard Properties
06.2022 - Current

Licensed Realtor

Greenridge Realty
07.2016 - Current

Licensed Veterinary Technician

Westwood Hills Animal Hospital
07.2012 - 06.2019

Realtor Assistant

Redstone Group
02.2010 - 07.2012

Dance Instructor

W.E. Dance Academy
02.2008 - 07.2010

Licensed Veterinary Technician

Michigan State University, College Of Veterinary Medicine
03.2007 - 01.2008

Licensed Veterinary Technician

Woodland Hospital For Animals
03.2005 - 03.2007

Licensed Veterinary Technician

Cat Hospital Of Chicago
06.2004 - 03.2005

Bachelor of Science - Psychology

Grand Valley State University

Associate of Science - Veterinary Technology

Colorado Mountain College

High School Diploma -

Forest Hills Central High Scool

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Erica Phillips-Alquist