Erica Pickett
San Diego,CA
Summary
Accomplished Customer Service Representative with a proven track record at SP Plus Parking, enhancing customer loyalty through empathetic complaint resolution and effective conflict management. Skilled in critical thinking and team development, I've significantly contributed to elevating customer satisfaction and streamlining service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SP Plus Parking
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Ace Parking
11.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
EDS Service Solutions
04.2021 - 11.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor Of Administrative Studies - Psychology
Ashford University
San Diego, CA10.2017
Skills
Customer Service
Timeline
Customer Service Representative
SP Plus Parking
07.2024 - Current
Customer Service Representative
Ace Parking
11.2023 - 07.2024
Customer Service Representative
EDS Service Solutions
04.2021 - 11.2023
Bachelor Of Administrative Studies - Psychology
Ashford University
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