Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Pierce

Elizabethtown,KY

Summary

Dynamic operations leader with a proven track record at AIE Functional Team, USAREC, skilled in strategic planning and procurement. Expert in implementing Agile methodologies and driving IT project success. Adept at fostering collaboration and managing change, resulting in enhanced efficiency and revenue growth. Committed to leveraging data-driven insights for informed decision-making.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Chief of Operations

USAREC
05.2023 - Current
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Monitored key business risks and established risk management procedures.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Distributed action items to appropriate personnel.
  • Coordinated with key stakeholders on action details.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Identified issues, analyzed information and provided solutions to problems.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

SharePoint Administrator

USAREC
05.2020 - Current
  • Created and updated database designs and data models.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Created and implemented database designs and data models.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Backed up or modified applications and related data to provide for disaster recovery.
  • Assessed system performance to identify and correct problems impacting operational efficiency and work quality.
  • Collaborated with technical and non-technical staff and contractors at various levels to complete projects.
  • Provided analytical support and technical advice during conceptualization, development and implementation phases.
  • Provided functional and technical direction and planning through project brainstorming, design and completion.
  • Leveraged built-in and hand-crafted development techniques using native SharePoint technologies or designed and developed user-friendly end product for custom solutions.

Application Deployment Lead

TRADOC
05.2019 - 08.2023
  • Communicated project updates to stakeholders at all levels.
  • Implemented best practices to drive quality IT project delivery.
  • Monitored and tracked project progress to support timely completion.
  • Trained personnel on use of IT tools and applications.
  • Wrote, updated and maintained project documentation.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Created and implemented contingency plans to address potential risks.
  • Established and enforced project timelines and deadlines.

IT Director

OTT Communications Advertising & Marketing
  • Managed life cycle replacement of hardware and software.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Oversaw development and implementation of improvements to support network operations.

Business Analyst

USAREC
08.2016 - 08.2018
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Created data models to support decision-making processes.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated ad-hoc reports to evaluate specific business requirements.

Web Developer

USAREC
07.2014 - 08.2016
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Adhered to SEO best practices while designing sites.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Engaged with clients to plan and optimize site issues and queries.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
  • Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
  • Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
  • Delivered user support to clients to train, educate and answer questions.
  • Collected, defined and translated user requirements into project designs and implementation plans.

Contract Administrator

Lendlease (US) Construction
06.2010 - 07.2014
  • Maintained personnel records and updated internal databases to support document management.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Tracked contract milestones and updated stakeholders to facilitate project progress.
  • Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Prepared and issued reports on contract performance and compliance.
  • Organized and updated databases, records and other information resources.

Payroll Administrator

Lendlease (US) Construction
09.2010 - 06.2014
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately using software platform and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Processed payroll garnishments such as tax liens and child support.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Submitted reports on payroll activities.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed employee records on database to maintain accuracy and updated information.

Assistant Project Manager

Lendlease (US) Construction
06.2008 - 06.2010
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Partnered with project team members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Identified and resolved risks to minimize project disruption.

Education

Bachelor of Science - Business Administration And Management

Western Kentucky University
Bowling Green, KY
05-2012

Skills

  • Scaled Agile Framework
  • DevOps principles
  • Azure
  • IT risk management
  • Strategic planning and execution
  • Change management
  • Solution implementation
  • Procurement
  • Workflow development and management
  • Requirements analysis
  • Data migration
  • Report building
  • Agile methodology

Certification

  • Salesforce Certified Administrator (SCA)
  • Microsoft Certified Azure Fundamentals
  • Microsoft 365 Certified
  • Security+
  • Certified Google Administrator

Timeline

Chief of Operations

USAREC
05.2023 - Current

SharePoint Administrator

USAREC
05.2020 - Current

Application Deployment Lead

TRADOC
05.2019 - 08.2023

Business Analyst

USAREC
08.2016 - 08.2018

Web Developer

USAREC
07.2014 - 08.2016

Payroll Administrator

Lendlease (US) Construction
09.2010 - 06.2014

Contract Administrator

Lendlease (US) Construction
06.2010 - 07.2014

Assistant Project Manager

Lendlease (US) Construction
06.2008 - 06.2010

IT Director

OTT Communications Advertising & Marketing

Bachelor of Science - Business Administration And Management

Western Kentucky University

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