Erica Pierre
Shreveport,LA
Summary
Results-driven customer service representative with proven skills in issue resolution and customer relationship management. Focused on delivering exceptional service while enhancing team collaboration and operational efficiency.
Professional with strong background in guest relations, ready to contribute effectively. Skilled in managing front desk operations, ensuring outstanding customer service, and handling inquiries with efficiency. Focused on team collaboration and adapting to changing needs to achieve results. Reliable, approachable, and equipped with excellent communication and organizational skills.
Professional agent experienced in remote customer service and support. Skilled in handling inquiries, resolving issues, and managing tasks with efficiency. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and time management.
Highly adaptable professional with a versatile background in customer service and caregiving. Known for strong teamwork and critical thinking skills, contributing to improved customer experiences and satisfaction levels across multiple roles.
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Experienced with remote customer service and administrative tasks, ensuring smooth operations. Utilizes strong organizational and time management skills to handle inquiries efficiently. Track record of exceptional communication and problem-solving abilities to enhance client satisfaction.
Overview
19
19
years of professional experience
Work History
Remote Customer Service
TTEC Holding
10.2023 - 04.2025
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Executed activities related to store initiatives to offer customers additional products and services.
- Provided remote support services for clients experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations throughout the process.
- Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
- Delivered top-notch customer service experiences by attentively listening to concerns, addressing them promptly, and offering suitable resolutions when necessary.
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
Elderly Caregiver
Home Instead Senior Caregiving
04.2017 - 06.2020
- Provided compassionate personal care and assistance to elderly clients, enhancing their daily living experiences.
- Administered medication and monitored health conditions to ensure safety and well-being of clients.
- Developed customized care plans based on individual needs, improving client satisfaction and comfort.
- Assisted with mobility and physical activities, promoting physical health and independence for clients.
- Maintained accurate documentation of care provided, ensuring compliance with healthcare regulations and standards.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Assisted disabled clients to support independence and well-being.
Fitting Room Associated
Marshalls Department Store
09.2014 - 06.2020
- Assisted customers in fitting room selections, enhancing shopping experience through personalized service.
- Maintained cleanliness and organization of fitting rooms, ensuring a welcoming environment for shoppers.
- Processed clothing returns and exchanges efficiently, resolving customer inquiries with professionalism.
- Collaborated with team members to restock merchandise, supporting overall store presentation and inventory management.
- Implemented strategies to reduce fitting room wait times, enhancing customer satisfaction levels significantly.
- Provided feedback on product trends and customer preferences to management, contributing to inventory decision-making processes.
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
Phone Sales Representative
Metro PCSInc
11.2011 - 08.2014
- Developed and maintained strong customer relationships through effective communication and personalized service.
- Executed sales strategies to achieve monthly targets, increasing overall profitability for assigned accounts.
- Trained and mentored new team members on product knowledge and sales techniques to enhance performance.
- Analyzed customer feedback to identify trends and implement service improvements, enhancing customer satisfaction.
- Managed customer inquiries and resolved issues promptly, ensuring positive experiences and repeat business.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Bookstore Clerk
Borders Bookstore
10.2006 - 11.2011
- Assisted customers in locating desired titles and providing recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized and visually appealing merchandise displays.
- Conducted inventory checks to ensure stock availability and accuracy.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Participated in promotional events, contributing to increased customer engagement.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
- Supported team members with effective communication and collaboration in daily tasks.
- Boosted sales through skillful upselling and promotion of store events and loyalty programs.
Education
No Degree - Certified Medical Assistant
Blue Cliff College
LA08-2012
GED -
Shreveport Job Corps Center
Shreveport, LA08-2007
Skills
- Organization and time management
- Customer requests
- Customer support plan development
- Resolve customer issues
- Customer service mindset
- Customer service understanding
- Service standard compliance
- Scheduling service
- Acquiring customers
- Client relations and customer service
- Customer response
- Customer services and information
- Updating customer accounts
- Teamwork and collaboration
- Time management
- Customer service
- Listening skills
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Verbal/written communication
- Conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Excellent Results by completing 100% with accuracy and efficiency.
- Documented and resolved Issue by listening to details which led to greater achievements.
Languages
English
Full Professional
Timeline
Remote Customer Service
TTEC Holding
10.2023 - 04.2025
Elderly Caregiver
Home Instead Senior Caregiving
04.2017 - 06.2020
Fitting Room Associated
Marshalls Department Store
09.2014 - 06.2020
Phone Sales Representative
Metro PCSInc
11.2011 - 08.2014
Bookstore Clerk
Borders Bookstore
10.2006 - 11.2011
No Degree - Certified Medical Assistant
Blue Cliff College
GED -
Shreveport Job Corps Center