ERICA PING
Denver,CO
Summary
Experienced Receptionist with outstanding time management, multitasking, and customer service skills. Willing to go the extra mile to assist others with solving problems. Competent in keeping guest needs balanced with business priorities.
Overview
20
20
years of professional experience
Work History
Recovery Peer Coach
Hornbuckle Foundation
Littleton, CO
05.2022 - Current
- Various Groups
- Individual Sessions
- Emergency Managment
- Harm Reduction
- Life Skills
Front Desk Receptionist
Neptune Society
02.2018 - 05.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified a supervisor immediately when problems escalated.
Personal Assistant
Mary's Hope
08.2004 - 07.2013
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Peer Specialist - Peer Recovery
Hazelbrook
Aurora02-2022
GED -
Centaurus High School
Skills
- Greeting and Seating Clients
- Fraud Prevention
- Positive Attitude and Energetic
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Developing Customer Relationships
- Transactions and Cash Handling
- Restaurant Operation
- Role Modeling
- Peer Mentoring
Timeline
Recovery Peer Coach
Hornbuckle Foundation
05.2022 - Current
Front Desk Receptionist
Neptune Society
02.2018 - 05.2022
Personal Assistant
Mary's Hope
08.2004 - 07.2013
Peer Specialist - Peer Recovery
Hazelbrook
GED -
Centaurus High School
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