Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Erica Pinkett

Clarksville,TN

Summary

Results-driven individual with customer service and healthcare experience that exhibits the ability to establish rapport with clients and patients. Motivated at best to be the best and loves work with a team and handles the fast-paced stressful atmosphere very well. Organized Patient Service Representative with thirteen years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

15
15
years of professional experience

Work History

Certified Clinical Hemodialysis Technician

DCI
04.2022 - Current
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.

Certified Clinical Hemodialysis Technician

Fresenius
02.2017 - 04.2022
  • Observes and initiates dialysis treatments of patients
  • Performed routine quality control and safety checks on all equipment.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Maintained accurate patient charts and medical records.
  • Evaluated patient histories and medical records for accuracy and completeness.

Nursing Assistant

Tennova Health Care
09.2014 - 08.2018


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
09.2013 - 12.2014
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Managed quality communication, customer support and product representation for each client
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

CNA

Christian Care Facility
03.2011 - 06.2014
  • Observed and documented patient status and reported patient complaints to the case manager
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to the physical, emotional and developmental needs of patients.

Customer Service Representative

Convergys
08.2008 - 01.2011
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Recommended alternative items if product was out of stock.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Education

Bachelor of Science - Bachelor of Science, Data Management/Data Analytic

Western Governors University, Salt Lake City, UT
10.2026

Associate of Arts -

Hopkinsville Community College, Hopkinsville, KY
05.2016

Skills

  • Team Development
  • Customer Retention Strategies
  • Clerical Support
  • Quality Assurance Controls
  • Patient Health Information Access
  • Data Integrity
  • Data Entry
  • Patient Record Analysis

Accomplishments

  • Telecommunication skills
  • Strong organizational skills
  • Multi-line phone usage
  • Listening skills
  • Conflict resolution
  • Creative problem solver
  • Fast learner
  • Excellent communication skills
  • Accomplishments
  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
  • Conflict Resolution
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Timeline

Certified Clinical Hemodialysis Technician - DCI
04.2022 - Current
Certified Clinical Hemodialysis Technician - Fresenius
02.2017 - 04.2022
Nursing Assistant - Tennova Health Care
09.2014 - 08.2018
Customer Service Representative - Ttec (TeleTech) - HealthCare Solutions
09.2013 - 12.2014
CNA - Christian Care Facility
03.2011 - 06.2014
Customer Service Representative - Convergys
08.2008 - 01.2011
Western Governors University - Bachelor of Science, Bachelor of Science, Data Management/Data Analytic
Hopkinsville Community College - Associate of Arts,

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Erica Pinkett