Erica Pitts
Whippany,NJ
Summary
Proactive Ultrasound medicine student currently attending CCM with 6.5 years experience. Aiming to leverage a proven knowledge of back office operations, customer service, and staffing training. Development skills to successfully fill the manager/assistant manager role at any company. Frequently praised as diligent by my peers, I can be relied upon for your company to achieve its goals.
Overview
8
8
years of professional experience
Work History
Customer Account Manager
Aptive Environmental
03.2021 - 12.2022
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 80% of clients daily to understand needs and explain product value
Managing Partner
Dunkin Donuts
09.2015 - 08.2022
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Interpreted laws, rulings and regulations for individuals and businesses.
Customer Experience Manager
Five Below
11.2019 - 10.2020
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Receptionist/Office Assistant
Madison Ave Obgyn
11.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Hopatcong High School
Hopatcong, NJ06.2017
Skills
- Bookkeeping Support
- Bank Deposits
- Making Appointments
- Google Docs
- Manage Files
- Reception Desk Management
- Data Inputting
- Exam Room Preparation
- Administrative and Clerical Support
- Appointment Booking
- Greet Visitors
- Spreadsheet Tracking
- Office Administration
- Schedule Management
- Time Management
Timeline
Receptionist/Office Assistant
Madison Ave Obgyn
11.2022 - 06.2023
Customer Account Manager
Aptive Environmental
03.2021 - 12.2022
Customer Experience Manager
Five Below
11.2019 - 10.2020
Managing Partner
Dunkin Donuts
09.2015 - 08.2022
High School Diploma -
Hopatcong High School
Similar Profiles
Devin NordgrenDevin Nordgren
Inside Sales Team Lead at Aptive EnvironmentalInside Sales Team Lead at Aptive Environmental
Bridger ThomsenBridger Thomsen
Salesperson at Aptive EnvironmentalSalesperson at Aptive Environmental
Adam Harding-SmithAdam Harding-Smith
Service Professional at Aptive EnvironmentalService Professional at Aptive Environmental
Christopher-Jacob ChaoChristopher-Jacob Chao
Salesperson at Aptive EnvironmentalSalesperson at Aptive Environmental
Justin RiveraJustin Rivera
Crew Member at Duck DonutsCrew Member at Duck Donuts