Erica Poe
Sheffield
Summary
Dynamic and organized professional with extensive experience at North Alabama Animal Hospital, excelling in customer service and administrative support. Proven ability to manage front desk operations and enhance client relations. Skilled in data entry and appointment scheduling, consistently ensuring a welcoming environment and efficient office flow.
Overview
2
2
years of professional experience
Work History
Receptionist
North Alabama Animal Hospital + Pet Resort
06.2024 - Current
- Supported administrative tasks, including filing documents and updating records.
- Monitored office supplies inventory, placing orders as needed for replenishment.
- Collaborated with team members to enhance overall customer service experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Kennel Technician
North Alabama Animal Hospital
06.2024 - Current
- Provided daily care and feeding for various breeds, ensuring nutritional needs were met.
- Maintained cleanliness of kennel facilities, adhering to safety and sanitation protocols.
- Monitored animal behavior, identifying signs of distress or illness for timely intervention.
- Assisted with grooming tasks, promoting health and comfort of animals in care.
- Collaborated with veterinary staff to support medical treatments and vaccinations.
- Educated pet owners on proper animal care practices and kennel policies.
- Trained new staff in operational procedures and best practices for animal handling.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
Receptionist
The Willows Day Spa
11.2023 - 06.2024
- Greeted visitors and directed them to appropriate personnel, ensuring a welcoming environment.
- Answered multi-line phone system, efficiently routing calls to departments.
- Maintained organized front desk area, managing incoming mail and deliveries.
- Assisted with scheduling appointments and coordinating meeting rooms for staff.
- Handled basic inquiries and provided information about services offered.
Education
Penn Foster Career School
Scranton, PA08.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Administrative support
- Mail handling
- Clerical support
- Calendar management
- Typing speed
- Bookkeeping
- Front desk operations
- Phone etiquette
- Positive and professional
- Reception desk management
- Calm demeanor
- Customer service
- Call answering and routing
- Word processing
- Inventory management
Timeline
Receptionist
North Alabama Animal Hospital + Pet Resort
06.2024 - Current
Kennel Technician
North Alabama Animal Hospital
06.2024 - Current
Receptionist
The Willows Day Spa
11.2023 - 06.2024
Penn Foster Career School
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