ERICA POGUE
Deputy Clerk
Sandusky,OH
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Deputy Clerk
Erie County Clerk of Courts
Sandusky, OH
01.2023 - Current
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
E911 Dispatcher
Clarke County Commission
Grove Hill, AL
08.2018 - 08.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
Cashier Manager
JORDAN HOLDINGS LC
Wagarville, AL
09.2013 - 09.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
District Manager
Subway
Richton, MS
01.2009 - 07.2013
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Supervised 7 locations to enforce high-quality standards of operation.
Education
Bachelor of Science - Business Administration
Colorado Technical University
08.2021
Skills
- Computer-aided dispatching
- Police and fire procedures
- Basic life support understanding
- Information intake
- Interpersonal Communication
- Dependable and Responsible
- Training and Development
- Organization and Time Management
- Excellent Communication
- Multitasking Abilities
- Data Entry
- Good Telephone Etiquette
- First Aid/CPR
- Staff Management
- Strategic planning
- Employee training
- Business administration
Timeline
Deputy Clerk
Erie County Clerk of Courts
01.2023 - Current
E911 Dispatcher
Clarke County Commission
08.2018 - 08.2022
Cashier Manager
JORDAN HOLDINGS LC
09.2013 - 09.2018
District Manager
Subway
01.2009 - 07.2013
Bachelor of Science - Business Administration
Colorado Technical University
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