Erica Polanco
Richmond
Summary
Dedicated professional with a strong background medical healthcare. Seeking a challenging role within in a company to effectively utilize my skills and education, contributing to a smooth and efficient work environment. Passionate about making a positive impact in a rewarding workplace and eager to bring expertise and dedication. Committed to delivering high-quality service and maintaining strong attention to detail, I am excited to join a dynamic team and contribute to the organization's overall success.
Overview
23
23
years of professional experience
Work History
Business Office Coordinator
Memorial Hermann Surgery Center Southwest
06.2021 - 01.2025
- Evaluated batches to identify unapplied payments.
- Reviewed and adjusted requests for refunds.
- Make all necessary updates daily regarding money received by the facility and confirm that deposits are made
- Managed overall operations in business office, including scheduling and medical records.
- Accounts Payable
- Managed payroll processing for entire center.
- Streamlined hiring procedures by managing pre-employment screenings efficiently.
- Run all month end close reports for the center
- Performed meticulous reconciliation of financial accounts.
- Review all bad debt accounts to be sent to collections
- THCIC state reporting
- Novitas auditing
- Monthly Auditing of our center Accrual log
Business Office Specialist
Memorial Hermann Surgery Center Southwest
12.2018 - 06.2021
- Schedule upcoming surgeries and pain management procedures
- Verify insurance benefits for upcoming surgeries and pain management
- Call patients to inform them about deductibles, copays and coinsurance due at time of service
- Register patients for their procedures
- Collect patient responsibility at time of service
- Send billing and registration information to regional billing department
- Accounts payable
- Prepare deposits daily
- Attend to medical records when needed
- Assist Business office coordinator in her everyday tasks
Patient Financial Advocate/Surgery scheduler
Memorial Hermann Surgery Center Richmond
06.2010 - 11.2018
- Schedule upcoming surgeries and pain management procedures
- Verify insurance benefits for upcoming orthopedic surgeries and pain management
- Call patients in timely manner about deductibles, copays and coinsurance due at time of service
- Call patients for past due balances
- Receptionist when needed
- Send billing and registration information to regional billing department on an as needed basis
- Answer patient question on billing and surgery question best to my knowledge
- Take deposits for the center to bank when needed
Patient Accounts/Insurance poster
Southwest Ob/Gyn Associates
01.2008 - 06.2010
- Call patients on past due balances for services provided
- Send out collection letters for past due balances
- Send accounts to collection agency
- Post up to $70,000.00 of insurance payments a day
- Run reports for next day appointments and call patients who have past due balances and collect
- Run detail transaction reports on a daily basis
- Run patient statement summary
- Check on insurance claim status
- Process non-sufficient fund (NSF) checks and send to District Attorney’s office if not paid in timely manner
Receptionist/Insurance Verification
Pediatric Center
08.2006 - 12.2007
- Verify insurance benefits for appointments
- Schedule/reschedule appointments
- Check in/Check out patients for appointments
- Collect copays, coinsurance and deductibles at check out
Imaging Scheduler/Insurance verification
Fort Bend Imaging
10.2001 - 08.2006
- Schedule patients for radiology appointments
- Answer incoming calls on an as needed basis
- Notify receptionist of amount to collect for patient’s procedure
- Verify benefits for scheduled appointments and walk in procedures on the spot
- Obtain letters of protection for the company from attorney’s offices
- Obtain preauthorization for needed radiology procedures
Education
Graduate -
B.F. Terry High School
Rosenberg, Tx05.1996
Skills
- Highly Dependable
- Fast learner
- Advantix
- Kronos/ADP
- MS Outlook
- MS Word
- MS Excel
- Care credit
- Oracle
- Envi
- Scan Chart
- One Medical Passport
- Transfirst Merchant Center
- Payrazr online payments
References
Tri Tran 832-687-8398
Gina Maldonado 832-228-4305
Languages
Spanish
Professional Working
Timeline
Business Office Coordinator
Memorial Hermann Surgery Center Southwest
06.2021 - 01.2025
Business Office Specialist
Memorial Hermann Surgery Center Southwest
12.2018 - 06.2021
Patient Financial Advocate/Surgery scheduler
Memorial Hermann Surgery Center Richmond
06.2010 - 11.2018
Patient Accounts/Insurance poster
Southwest Ob/Gyn Associates
01.2008 - 06.2010
Receptionist/Insurance Verification
Pediatric Center
08.2006 - 12.2007
Imaging Scheduler/Insurance verification
Fort Bend Imaging
10.2001 - 08.2006
Graduate -
B.F. Terry High School
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