Summary
Overview
Work History
Education
Skills
Timeline
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Erica Polk

Red Oak,TX

Summary

Accomplished Phlebotomy Specialist with a proven track record at Quest Diagnostics, enhancing patient care through expert blood collection techniques and compassionate communication. Demonstrated excellence in specimen handling and labeling accuracy, coupled with strong teamwork and problem-solving abilities, significantly improved patient experience and operational efficiency. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Competent Phlebotomy Technician with 9 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals. Care-focused Phlebotomist bringing 9-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Phlebotomy Specialist

DR. James Race MD
01.2015 - Current
  • Updated patient records accurately, contributing to better overall continuity of care for each individual.
  • Reduced patient wait times by implementing an effective patient flow system within the lab.
  • Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
  • Built strong relationships with patients through clear communication and empathetic care during blood draws.
  • Enhanced patient experience by providing compassionate and efficient blood collection services.
  • Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
  • Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
  • Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
  • Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.

Phlebotomist

Quest Diagnostics
04.2018 - 04.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Phlebotomist

Dallas Regional Medical Center
02.2015 - 12.2017
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.

Education

Some College (No Degree) -

Dallas College
Dallas, TX
02.2014 - 05.2015

Skills

  • Order of draw
  • Blood collection techniques
  • Capillary puncture
  • Specimen handling
  • Labeling Accuracy
  • Geriatric phlebotomy
  • Proper needle disposal
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Phlebotomist

Quest Diagnostics
04.2018 - 04.2019

Phlebotomist

Dallas Regional Medical Center
02.2015 - 12.2017

Phlebotomy Specialist

DR. James Race MD
01.2015 - Current

Some College (No Degree) -

Dallas College
02.2014 - 05.2015
Erica Polk