Summary
Overview
Work History
Education
Skills
Timeline
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Erica Porath

Erie,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to build a strong career and expand my knowledge base by earning designations that align well with my field. Dependable candidate successful at displaying a positive attitude at all times and the willingness to take on additional responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Policy Servicing Specialist I

Erie Insurance
01.2022 - Current
  • Proves successful working within tight deadlines and a fast-paced environment.
  • Maintains Agent satisfaction with forward-thinking strategies focused on addressing Agent needs and resolving concerns.
  • Handles Agent inquiries courteously and professionally.
  • Participates in team meetings and training sessions to stay informed about updates and changes within our department.
  • Responds proactively and positively to rapid change.
  • Collaborates with team, getting their feedback on my work, and being exposed to new insights and viewpoints.
  • Works cooperatively with others across the organization an/or in my department to achieve shared objectives.
  • Displays flexibility within my availability by assisting co-workers in switching phone days to accommodate their need for time off.
  • Volunteered with SO United (Orphan Angels) and Erie Service Corps (Presque Isle clean-up).
  • In the process of pursuing my AINS designation.

Contact Care Specialist II

UPMC
12.2018 - 12.2021
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Handled patient and health care providers inquiries via telephone and through email.
  • Trained new staff on phone etiquette and daily responsibilities.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address patient complaints through timely corrective actions and appropriate referrals.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Elected as one of 8 people to head the Covid testing and vaccination department when the Pandemic began.
  • Displayed professionalism at all times, expressed empathy when applicable.
  • Exceeded company performance standards at all times.


Various Serving Positions

Applebee's Neighborhood Grill & Bar
01.2016 - 03.2020
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

Business, Marketing And Management - Business

Fortis Institute - Erie
Erie, PA
09.2018

Skills

  • Above all in sERvIcE
  • Detail Oriented
  • Problem-Solving Ability
  • Customer Service
  • Clerical Support
  • Multi-Line Telephone Operation
  • Knowledge of Mainframe
  • Microsoft Word and Office
  • Policy and Procedure Adherence

Timeline

Policy Servicing Specialist I

Erie Insurance
01.2022 - Current

Contact Care Specialist II

UPMC
12.2018 - 12.2021

Various Serving Positions

Applebee's Neighborhood Grill & Bar
01.2016 - 03.2020

Business, Marketing And Management - Business

Fortis Institute - Erie

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Erica Porath