Summary
Overview
Work History
Education
Skills
Timeline
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ERICA PORTER

Atlanta,GA

Summary

Professional and positive demeanor. Highly experienced in facilitating communication between patients and healthcare providers. Attentive to details. Ability to be compassionate, sensitive, and empathetic to each patient’s situation. Provide accurate documentation following all established protocols to register and schedule patient’s appointments by phone or in person.

Overview

7
7
years of professional experience

Work History

PATIENT ACCESS REPRESENTATION/SCHEDULER

01.2018 - 01.2020
  • EMORY HEALTHCARE
  • Schedule Cardiology and Orthopedic patients for surgery and various procedures in coordination with physicians, patients, and all relevant departments
  • As the liaison for the scheduling department, I meet monthly with physician assistants and department managers for Cardiology, Surgery, Orthopedic and OR regarding schedule changes and disperse the information to all necessary parties
  • Utilize SCI computerized system to retrieve physicians’ orders
  • Provide excellent customer service in a high call volume environment, enthusiastically interacting with clients and staff, resolving questions or concerns completely and efficiently or guiding them to the appropriate department to address their needs
  • Frequently employ medical terminology, diagnosis code, and ICD 10 codes in the discharge of my duties
  • Knowledge of Medicaid, Medicare, and most managed care payors such as PPO, HMO, Worker Compensation etc
  • Maintain and update patient information in the Millennium computerized scheduling application on regular basis scheduling approximately 45 or more surgeries daily
  • Input patient’s information into the Power Chart electronic medical record system, reviewing for completeness, accuracy, and ensuring compliance with all confidentiality regulations

PATIENT ACCESS REPRESENTATIVE

GRADY MEMORIAL HOSPITAL
01.2017 - 01.2018
  • Answered phones and professionally greeted customers to the hospital
  • Enrolled new patients’ inputting all required patient information into the system including insurance coverage and/or financial assistance programs the patient qualified for
  • Created and maintained patients’ files in accordance with regulations
  • Scanned/uploaded picture id and insurance and communicated information about the facility and its policies to the patient
  • Verified insurance coverage
  • Collaborated with medical teams to ensure all parties had the information required to provide an appropriate level of care
  • Communicate wait times with staff and patients.

MEMBER SERVICE REPRESENTATIVE

PEACHSTATE/ RITTER INSURANCE/ AEROTEK
01.2015 - 01.2016
  • Provided excellent customer service
  • Properly updated customer accounts to reflect current changes
  • Provided excellent customer service in working with customers to navigate website
  • Checked to ensure that appropriate changes were made to resolve customers’ problems
  • Obtained and examined all relevant information in order to assess validity complaints
  • Resolved customers’ service and billing complaints; charges for services requested
  • Collected deposits and payments, and arranged for billing

FRONT OFFICE/DENTAL ASSISTANT/ CAMP CREEK

DENTAL
01.2012 - 01.2014
  • Responsible for answering calls
  • Take messages ensuring they were routed to the appropriate party
  • Schedule appointments and made patient follow-up calls
  • Checked patients in and out
  • Processed insurance claims and collected co-payments
  • Scanned information and x-rays into patient charts
  • Assisted with discharging patients from surgery

Registration Associate

CHOA
Atlanta , GA
02.2021 - 07.2022
  • Greeted guests and visitors and managed Number daily reservation requests.
  • Processed cancellations, changes or special requests promptly.
  • Used Epic to manage all record database, maintaining information confidentiality in accordance with federal privacy laws
  • Reviewed daily reservations and confirmed bookings.
  • Coordinated with local event and conference managers to distribute available materials and information to conference attendees.
  • Handled complaints and resolved conflicts involving facilities or amenities.
  • Explained form wording to patients to help each understand information required.
  • Welcomed as many as 30 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.

Education

Lovejoy High School
Hampton, GA
05.2006

Skills

  • ORGANIZATIONAL SKILLS
  • ATTENTION TO DETAILS
  • BASIC COMPUTER SKILLS
  • WRITTEN, VERBAL, INTERPERSONAL COMMUNICATION SKILLS
  • A PASSION FOR HELPING PEOPLE

Timeline

Registration Associate

CHOA
02.2021 - 07.2022

PATIENT ACCESS REPRESENTATION/SCHEDULER

01.2018 - 01.2020

PATIENT ACCESS REPRESENTATIVE

GRADY MEMORIAL HOSPITAL
01.2017 - 01.2018

MEMBER SERVICE REPRESENTATIVE

PEACHSTATE/ RITTER INSURANCE/ AEROTEK
01.2015 - 01.2016

FRONT OFFICE/DENTAL ASSISTANT/ CAMP CREEK

DENTAL
01.2012 - 01.2014

Lovejoy High School

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ERICA PORTER