Erica Porter

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
• Managed laundry sorting, washing, drying, and ironing.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

• Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
• Managed staff of Number housekeepers.
• Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
• Evaluated employee performance and developed improvement plans.
• Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
• Communicated repair needs to maintenance staff.
• Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
• Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
• Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
• Mentored new employees, providing comprehensive training on housekeeping procedures and policies.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Supervise, train, and support housekeeping staff in daily operations.

Assign cleaning tasks and ensure completion in a timely and efficient manner.

Inspect rooms, common areas, and work areas for cleanliness and maintenance needs.

Ensure proper use of cleaning supplies, equipment, and safety procedures.

Report maintenance issues or damages to management for repair.

Assist with staff scheduling and monitor attendance.

Provide feedback, coaching, and performance evaluations for housekeeping team members.

Uphold company standards for cleanliness, organization, and guest satisfaction.

Maintain inventory of cleaning supplies and request replenishments when needed.

Perform housekeeping tasks as needed during peak times or staff shortages.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.