Erica Portillo
Elkridge
Summary
Finance Operations Specialist with expertise in loan lifecycle management, transaction support, and compliance within the banking and financial services industry. Proven track record in managing high-volume financial transactions, resolving operational discrepancies, and supporting post-execution processes for complex lending and trading positions. Skilled at recognizing risk in daily operations and implementing effective controls to ensure compliance. Adept at collaborating with cross-functional teams and internal stakeholders, including Business Units and Controllers, to enhance operational efficiency and contribute to project success. Bilingual in Spanish, with a client-centric approach and a strong ability to drive process improvements and deliver results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Loan Servicer III & Subject Matter Expert
Sandy Spring Bank
09.2022 - Current
- Document Review & Quality Assurance: Reviewed loan documents to verify proper setup and performed root cause analysis on discrepancies identified during Quality Assurance reviews, ensuring data accuracy and regulatory compliance.
- Financial Transactions & Problem Resolution: Researched and resolved complex problems related to loan booking and servicing, including financial transaction discrepancies impacting the bank's books and records.
- Provided detailed output for training purposes and process improvements
- Daily Operations & Workflow Management: Processed loan payments, payoffs, and advances for Commercial, Consumer, and Residential loans, while also monitoring daily workflow to ensure even distribution of work across the team
- Loan Lifecycle Management & Servicing: Accurately booked new loans and modifications, including complex deals such as Forbearance Agreements and Participations, into the FIS IBS core system
- Subject Matter Expert (SME): Acted as a go-to expert in loan servicing, providing guidance to peers and management on best practices and serving as a resource on complex loan scenarios
- Developed process changes to enhance efficiency and scalability within the team
- Project Management & Support: Participated as an SME in enterprise-level projects, representing the Loan Servicing team in cross-functional initiatives and collaborating with the Project Management Office (PMO) to ensure alignment with broader organizational goals
- Led department-level projects, contributing to successful outcomes through effective planning, resource management, and execution
- Risk Management & Process Improvement: Identified operational risks and recommended changes to procedures to prevent recurrence
- Played a key role in process optimization, reducing errors and enhancing overall operational efficiency by 20%
- Client & Stakeholder Communication: Maintained positive rapport with internal and external clients through phone and email interactions, ensuring timely resolution of inquiries and providing expert assistance in research
- Team Support & Collaboration: Assisted peers in loan servicing as needed, sharing knowledge to promote a collaborative work environment and drive team success
Administrative Assistant
Sandy Spring Bank
04.2022 - 10.2022
- Led the Commercial Insurance Cleanup Project, overseeing a portfolio worth over $3 billion and ensuring accurate reporting, compliance, and a significant reduction in taxpayer burden
- Coordinated project activities, managed stakeholder communication, and tracked project milestones to ensure timely execution and alignment with business goals
- Achieved a 95% success rate in retrieving insurance renewals, surpassing industry standards and ensuring compliance with regulatory requirements
- Developed new data entry processes that cut processing time by 30%, enhancing operational efficiency and data accuracy
- Played a critical role in compiling project documentation, contributing to a comprehensive audit trail and supporting future operational improvements
Finance Assistant
Eastern Automotive Group
09.2019 - 12.2021
- Accurately processed 250+ financial agreements per month, maintaining a 100% compliance rate with internal policies and standards
- Supported high-stakes commercial insurance cleanup efforts, contributing to a 40% reduction in overdue accounts and improved cash flow management
- Enhanced inter-departmental communication by 30% using Microsoft Teams, reducing response times and increasing productivity
Branch Sales and Service Associate
PNC Bank
06.2018 - 12.2018
- Managed the entire loan lifecycle for over 50 clients, from initial application through final disbursement, ensuring all documentation and compliance requirements were met
- Consistently exceeded sales goals, contributing to a 25% increase in new clients and generating $320,000+ in loan submissions monthly
- Facilitated successful loan closings by collaborating with multiple internal stakeholders, ensuring all parties were aligned, and deadlines were met
- Led a loan servicing project, streamlining end-to-end loan processing workflows, which resulted in a 20% reduction in processing times and enhanced customer satisfaction
Sales Associate
Marine Corps Community Services
10.2017 - 05.2018
- Boosted sales by 30% through effective upselling and cross-selling techniques, enhancing overall profitability
- Suggested new marketing ideas that led to a 30% increase in sales, demonstrating innovative thinking and customer insight
- Consistently maintained a 100% customer satisfaction rate, adhering to strict government procedures and providing exceptional service
Education
Associate Degree - Accounting
Howard Community College
Skills
- Loan Lifecycle Management
- Risk & Compliance Management
- Systems & Software Proficiency
- Financial Reporting & Documentation
- Cross-Functional Collaboration
- Client Relationship Management
- Process Improvement
- Project Management & Execution
- Subject Matter Expert (SME)
Languages
- Spanish, Native speaker
- English, Fluent
Timeline
Loan Servicer III & Subject Matter Expert
Sandy Spring Bank
09.2022 - Current
Administrative Assistant
Sandy Spring Bank
04.2022 - 10.2022
Finance Assistant
Eastern Automotive Group
09.2019 - 12.2021
Branch Sales and Service Associate
PNC Bank
06.2018 - 12.2018
Sales Associate
Marine Corps Community Services
10.2017 - 05.2018
Associate Degree - Accounting
Howard Community College
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