Erica Powers
Yorkville,IL
Summary
Dependable employee successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Technician
GEA
2021.02 - Current
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
- Streamlined inspection processes by implementing advanced testing methods, reducing time spent on routine tasks.
- Led root cause analysis to identify issues and propose targeted solutions.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Server/Bartender
Mygrain Brewing Company
2021.06 - 2023.08
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Spartan Ale House
2022.01 - 2023.01
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Forza Table And Tap
2019.10 - 2021.01
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Food Inspection Specialist
US Army
2015.01 - 2019.01
- Conducted subsistence quality assurance examinations in food managing establishments, as-sessed, and advocated corrective proceedings for unsanitary circumstances.
- Provided technical training to administration and employees at customer's facility concerning the sufficiency of pest control, food safety program, and operational processes and personnel practices, conservation for food cleaning and safety practices.
- Gathered, prepared, and transmitted samples to laboratory for testing.
- Recorded contractual deficiencies and instigated suggestions for corrective actions.
Education
Bachelor of Science - Biology
University of St. Francis
Joliet, IL12.2021
Skills
- Quality Control
- Exceptional customer service
- Relationship Building
- Menu Memorization
- Bill computation
- Beverage Preparation
- Cash Handling
- Decision-Making
- Performance Improvement
- Team Leadership
- Food Safety Standards & Practices
- Professional Appearance
Certification
- Illinois Basset
- ServSafe
Timeline
Bartender
Spartan Ale House
2022.01 - 2023.01
Server/Bartender
Mygrain Brewing Company
2021.06 - 2023.08
Quality Control Technician
GEA
2021.02 - Current
Bartender
Forza Table And Tap
2019.10 - 2021.01
Food Inspection Specialist
US Army
2015.01 - 2019.01
Bachelor of Science - Biology
University of St. Francis
- Illinois Basset
- ServSafe
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