Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICA PRESLAR

Rock Island,USA

Summary

Honest Individual with a background in English literature. Skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn and provide support. Friendly and engaging with a history of delivering excellent customer service in busy retail settings. Motivated and confident with decision-making skills. The ability to problem solve and adapt to ensure a smooth, successful business. Overall, a determined, organized worker ready for any new experience/work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead/Cashier

Walgreens
Milan, IL
02.2024 - 10.2024
  • Managed cash ash register operations, including handling cash transactions, processing returns, and providing excellent customer service
  • Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
  • Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
  • Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
  • Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
  • Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
  • Implemented effective communication strategies to foster collaboration and improve team productivity
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
  • Processed customer transactions accurately and efficiently at the front end, ensuring a positive shopping experience
  • Handled cash, credit card, and check payments with precision and attention to detail
  • Maintained an organized cash register area, including counting and balancing cash drawers at the beginning and end of each shift
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location
  • Efficiently processed returns and exchanges according to company policies while maintaining a high level of customer satisfaction
  • Demonstrated strong knowledge of store products, promotions, and sales events to effectively assist customers in making purchasing decisions
  • Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for customers
  • Assisted in training new team members on company policies, procedures, and best practices
  • Maintained open lines of communication with team members to foster a positive work environment
  • Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
  • Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
  • Utilized effective time management skills to prioritize tasks within the team's workflow
  • Effectively communicated updates on progress/statuses regarding assigned tasks to team members and superiors
  • Consistently demonstrated a strong work ethic, contributing to the overall success of the team
  • Contributed to creating a positive work culture by promoting teamwork, collaboration, and open communication
  • Demonstrated resilience when faced with challenges or setbacks, maintaining motivation and focus on achieving goals
  • Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
  • Collaborated with team members to achieve project goals and deliver high-quality results

Party City
Milan, IL
04.2022 - 07.2022
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Collected payments and provided accurate change
  • Accepted cash and credit card payments, issued receipts and provided change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Processed sales transactions to prevent long customer wait times
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Worked closely with front-end staff to assist customers
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Helped with purchases and signed customers up for rewards program
  • Used suggestive selling techniques to promote add-on sales
  • Processed refunds for worn, damaged and broken merchandise
  • Answered customer questions and provided store information
  • Learned roles of other departments to provide coverage and keep store operational
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Helped customers find specific products, answered questions and offered product advice
  • Discounted purchases by scanning and redeeming coupons
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits

Lowes Home Improvment
Hickory, NC
03.2021 - 08.2021
  • Processed sales transactions to prevent long customer wait times
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Identified needs of customers promptly and efficiently
  • Presented clean and sanitized vehicle to customers for utmost satisfaction
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Assisted with customer requests and answered questions to improve satisfaction
  • Understood and followed oral and written directions
  • Cleaned parking areas, restrooms or equipment and removed trash
  • Maintained high standards of job safety, productivity and quality
  • Answered customers' questions and addressed complaints in person and via phone
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Suggested and explained recommended services to meet customer needs and resolve specific issues
  • Collected cash payments from customers or charged purchases to credit cards
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Helped customers find specific products, answered questions and offered product advice
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Used suggestive selling techniques to promote add-on sales
  • Helped with purchases and signed customers up for rewards program
  • Accepted cash and credit card payments, issued receipts and provided change
  • Operated cash register or POS system to receive payment by cash, check and credit card

Dairy Queen
Hickory, NC
04.2016 - 11.2019
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Collected payments and provided accurate change
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Accepted cash and credit card payments, issued receipts and provided change
  • Helped customers find specific products, answered questions and offered product advice
  • Processed refunds for worn, damaged and broken merchandise
  • Processed sales transactions to prevent long customer wait times
  • Used suggestive selling techniques to promote add-on sales
  • Worked closely with front-end staff to assist customers
  • Discounted purchases by scanning and redeeming coupons
  • Learned roles of other departments to provide coverage and keep store operational
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Trained new team members in cash register operation, stock procedures and customer services
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Trained employees on additional job positions to maintain coverage of roles
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Delegated work to staff, setting priorities and goals
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Recruited and trained new employees to meet job requirements
  • Mediated conflicts between employees and facilitated effective resolutions to disputes

Burger Fi
Hickory, NC
08.2015 - 10.2015
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Discounted purchases by scanning and redeeming coupons
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Processed sales transactions to prevent long customer wait times
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Helped customers find specific products, answered questions and offered product advice
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks

Education

Bachelor of Arts - English

Western Carolina University
Cullowhee, NC
12.2022

High School Diploma -

Christian Family Academy
Conover, NC, US
05.2019

Skills

  • Policies and procedures
  • Cash register operations
  • Reliable and responsible
  • Open-minded
  • Detail-oriented
  • Efficient
  • Reliable and dependable
  • Problem solving
  • Inventory stocking
  • Work task prioritization
  • Customer relations
  • Cleanliness
  • Price identification
  • Credits and refunds
  • Honest and ethical
  • Cash management
  • Customer assistance
  • Product recommendations
  • Shift leadership
  • Productivity monitoring
  • Sales proficiency
  • Decision-making capabilities
  • Rules Enforcement
  • Guest service
  • Cash drawer balancing
  • Cash counting machine operations
  • Security monitoring
  • Complaint resolution
  • Leadership
  • Teaching
  • Customer service
  • Phone etiquette
  • Hospitality
  • Typing
  • Communication skills
  • Host/hostess experience
  • Serving
  • Food service
  • Guest services
  • Creative Writing
  • Problem-solving skills
  • Writing concepts
  • Knowledgeable about technology
  • Editing and proofreading
  • Grammar principles
  • Background in English literature
  • Literature analysis
  • Reading Comprehension
  • Vocabulary expansion
  • Creative and Expository Writing
  • Research proficiency
  • Idea Brainstorming
  • Creative Collaboration
  • Journalism
  • Technical Writing
  • Scriptwriting
  • Formatting
  • Excellent grammar
  • Social Media
  • Creative capabilities

Certification

Driver's License July 2020 to May 2026

Timeline

Shift Lead/Cashier

Walgreens
02.2024 - 10.2024

Party City
04.2022 - 07.2022

Lowes Home Improvment
03.2021 - 08.2021

Dairy Queen
04.2016 - 11.2019

Burger Fi
08.2015 - 10.2015

Bachelor of Arts - English

Western Carolina University

High School Diploma -

Christian Family Academy

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ERICA PRESLAR