Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Preston

Dawson,Texas

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Compassionate educator with 8 years of experience assisting children with special needs in instructional environment. Effectively communicates oral and written directions while positively relating to children and maintaining cooperative relationships with students and staff. Physical capacity to lift and carry 80 pounds to safely load students on and off vehicles.

Overview

12
12
years of professional experience

Work History

Paraprofessional Aide

Hubbard Isd
08.2021 - Current
  • Assisted classroom teacher in supervising lessons and extra activities
  • Reported on student progress, behavior, and social skills to parents.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Organized and led practice, research and lab assignments.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Enforced rules and instructions to maintain discipline.
  • Laminated teaching materials to increase durability under repeated use.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Collaborated with instructors to develop engaging lesson plans.
  • Developed and implemented strategies to improve student engagement.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

Special Needs Bus Monitor

Leander ISD
09.2015 - 08.2020
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Assisted special needs students with self-care to maintain proper hygiene while in transit.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Lifted and moved students to optimize comfort.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Calmed unruly students during bus rides and helped prevent repeated disruptions.
  • Cultivated trusting relationships with transported students and guardians.
  • Helped load and unload disabled and non-ambulatory passengers.
  • Prepared student reports for meetings with school personnel.

Sales Associate

Kid To Kid
03.2014 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Morning Stocker

Target
02.2012 - 11.2012
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Server

IHOP
09.2011 - 02.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated good relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Hostess

Logans Roadhouse Grill
02.2011 - 09.2011
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and orderly work station.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX
05.2009

Skills

  • Maintaining Work Areas
  • First Aid
  • Strong Work Ethic and Dependable
  • Customer Assistance
  • Credit Card Applications
  • Teamwork and Collaboration
  • Conflict Resolution
  • Time Management
  • Transaction Processing
  • POS System Operations
  • Team Cooperation
  • Engaging with Diverse Customers

Timeline

Paraprofessional Aide

Hubbard Isd
08.2021 - Current

Special Needs Bus Monitor

Leander ISD
09.2015 - 08.2020

Sales Associate

Kid To Kid
03.2014 - 08.2015

Morning Stocker

Target
02.2012 - 11.2012

Server

IHOP
09.2011 - 02.2012

Hostess

Logans Roadhouse Grill
02.2011 - 09.2011

High School Diploma -

Pflugerville High School

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