Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA PRITCHARD

Frisco

Summary

Dedicated professional with extensive experience in concierge roles, specializing in personalized guest services and front desk management. Proven ability to communicate effectively and resolve issues promptly, resulting in enhanced guest satisfaction. Demonstrates strong self-management skills and a quick learning aptitude for new tasks.

Overview

13
13
years of professional experience

Work History

Virtual Assistant

Duckbill
Remote
08.2023 - Current
  • Provide high-touch, concierge-style assistance to clients, managing scheduling, travel booking, reservations, event coordination, and research.
  • Collaborate with a human-in-the-loop AI system to anticipate client needs and proactively address logistics, personal errands, and administrative tasks.
  • Ensure seamless execution of time-sensitive and complex requests, maintaining a personalized and discreet client experience.
  • Support multiple clients with varying needs, demonstrating strong organization, communication, and problem-solving skills in a fully remote environment.
  • Adapt to evolving workflows and platforms to deliver service excellence in a tech-forward, client-centric startup environment.

Stay-at-Home-Mom

home
Frisco
06.2015 - 08.2023
  • Managed household budgets and financial responsibilities.
  • Developed strong problem-solving skills through addressing challenges and conflicts with patience and creativity.
  • Organized daily routines, schedules, activities, and family events.

Preschool Teacher

Seasons Preschool
08.2014 - 05.2015
  • Built positive relationships with students and parents, cultivating interpersonal skills.
  • Maintained an organized, fun, and interactive classroom environment.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents through daily conversations and formal conferences.
  • Observed children to identify those needing additional support and developed strategies to improve assistance.

Private Nanny

Frisco
06.2012 - 08.2014
  • Managed schedules for children, including planning engaging activities and transportation to events.
  • Maintained a calendar of appointments and created detailed itineraries.
  • Executed household tasks such as tidying, laundry, grocery shopping, and meal preparation.
  • Fostered relationships with children and parents by developing caring and structured home environments.

Education

High School Diploma -

Seguin High School
Arlington, TX
05.2006

Some College -

Collin Community College
Frisco, TX

Skills

  • Excellent organizational and multitasking abilities
  • Strong communication and interpersonal skills
  • Proficient in time management and prioritization
  • Able to work both independently and collaboratively
  • Data entry
  • Research skills
  • Travel coordination
  • Calendar management
  • Document preparation
  • Event planning
  • Organizational skills
  • Attention to detail
  • Scheduling

Timeline

Virtual Assistant

Duckbill
08.2023 - Current

Stay-at-Home-Mom

home
06.2015 - 08.2023

Preschool Teacher

Seasons Preschool
08.2014 - 05.2015

Private Nanny

06.2012 - 08.2014

High School Diploma -

Seguin High School

Some College -

Collin Community College

Similar Profiles

CREATE PROFILE
ERICA PRITCHARD