ERICA PRITCHARD
Frisco
Summary
Dedicated professional with extensive experience in concierge roles, specializing in personalized guest services and front desk management. Proven ability to communicate effectively and resolve issues promptly, resulting in enhanced guest satisfaction. Demonstrates strong self-management skills and a quick learning aptitude for new tasks.
Overview
13
13
years of professional experience
Work History
Virtual Assistant
Duckbill
Remote
2023.08 - Current
- Provide high-touch, concierge-style assistance to clients, managing scheduling, travel booking, reservations, event coordination, and research.
- Collaborate with a human-in-the-loop AI system to anticipate client needs and proactively address logistics, personal errands, and administrative tasks.
- Ensure seamless execution of time-sensitive and complex requests, maintaining a personalized and discreet client experience.
- Support multiple clients with varying needs, demonstrating strong organization, communication, and problem-solving skills in a fully remote environment.
- Adapt to evolving workflows and platforms to deliver service excellence in a tech-forward, client-centric startup environment.
Stay-at-Home-Mom
home
Frisco
2015.06 - 2023.08
- Managed household budgets and financial responsibilities.
- Developed strong problem-solving skills through addressing challenges and conflicts with patience and creativity.
- Organized daily routines, schedules, activities, and family events.
Preschool Teacher
Seasons Preschool
2014.08 - 2015.05
- Built positive relationships with students and parents, cultivating interpersonal skills.
- Maintained an organized, fun, and interactive classroom environment.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents through daily conversations and formal conferences.
- Observed children to identify those needing additional support and developed strategies to improve assistance.
Private Nanny
Frisco
2012.06 - 2014.08
- Managed schedules for children, including planning engaging activities and transportation to events.
- Maintained a calendar of appointments and created detailed itineraries.
- Executed household tasks such as tidying, laundry, grocery shopping, and meal preparation.
- Fostered relationships with children and parents by developing caring and structured home environments.
Education
High School Diploma -
Seguin High School
Arlington, TX05.2006
Some College -
Collin Community College
Frisco, TXSkills
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Proficient in time management and prioritization
- Able to work both independently and collaboratively
- Data entry
- Research skills
- Travel coordination
- Calendar management
- Document preparation
- Event planning
- Organizational skills
- Attention to detail
- Scheduling
Timeline
Virtual Assistant
Duckbill
2023.08 - Current
Stay-at-Home-Mom
home
2015.06 - 2023.08
Preschool Teacher
Seasons Preschool
2014.08 - 2015.05
Private Nanny
2012.06 - 2014.08
High School Diploma -
Seguin High School
Some College -
Collin Community College