Erica Pugh
ALLIED UNIVERSAL PACIFIC COAST TOWERS
Carson,CA
1
Certification
14
years of professional experience
Positive security professional knowledge about safety standards, customer relations, and management. Highly skilled, team-oriented, and proactive in organizing workflows and resources to meet company goals.
Work History
SECURITY DIRECTOR OF FIRE LIFE SAFETY
1 Year 11 Months- Supervise the day to day security operations of an assigned client site.
- Manage a team of 28 security officers and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
- Ensure the client site is provided with high quality security services to protect people and property.
- Construction meeting and operational planning support including safety measures.
- Build relationships with VIP tenants.
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide annual budget.
- Ensure all required reporting and contract.
- Respond to building emergencies and communicate information effectively to building management.
- Thorough report written.
- Fire drill planning and organization floor warden training.
- Knowledgeable of security technology systems and CCTV.
- B.O.M.A Active Shooter Class for additional training and resources.
- Build a strong relationship with the local police department with completion of the Community Police Academy.
ASSISTANT SECURITY DIRECTOR
8 Months- Responsible for a team of 28 guards including supervisors, supervising, training, scheduling, payroll, client communication.
- Job security planning, policy creation, Job walks and security infrastructure planning.
- Interviewing, resolving conflicts or complaints from customers and employees, analyzing information and processes and developing more effective or efficient processes and strategies.
- Coaching and developing existing employees Supporting problem resolution and decision-making.
- Translating corporate goals into functional and individual goals.
- Monitoring performance and initiating action to strengthen results.
- Proposal building, project supervision, Budget management, Implementation, and maintenance; Emergency Procedures Manual, Suite/Floor Warden Program, Occupant Instruction, Training of Staff, Suite/Floor Wardens & Occupants, evacuation procedures for the Physically Impaired, and Annual Fire/Evacuation Drills.
- Oversee security operations, develop security strategies, implement security procedures, create implement, and maintain security policies.
- Oversee and schedule security technology installations, prepare surveillance equipment maintenance schedules, and facilitate repairs on time.
SHIFT SUPERVISOR -601 PWC TOWER
5 Years 10 Months- Supervising, training, scheduling, client communication, admin assistant.
- Facilitating access control, Generating access data reports, Report Writing.
- Use of ACS (access control system) software to generate access cards/badges.
- ACS software to assign access to access cardholders make modifications and deletions of cardholders.
- Use of VMS (Visitor Management) software to facilitate access, creation of visitor management accounts and managing all account holders.
- Coordinating and overseeing security operations during annual building power shutdowns.
- Monitoring security CCTV and ACS systems, resolving conflicts or complaints from customers and employees.
- BROOKFIELD PROPERTIES
LOBBY CONCIERGE
1 Year 11 Months- Greeted clients and providing personalized support to meet unique needs and promote brands that the client provided to be valuable to tenants of the building.
- Update the front desk concierge to maintain the most unique needs.
- Register and pre-register guests for tenants.
- Manage all transfer calls from outgoing calls.
- Lobby Officer guard training.
- BROOKFIELD PROPERTIES
Front Desk Receptionist
3 Years 2 Months- Developed and implemented incident reporting procedures, increasing accuracy of documentation.
- Collaborated with law enforcement agencies to facilitate investigations and enhance community relations.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
Education
2 Years - Sociology
Skills
Security management
Incident response
Security training
Security procedure implementation
CCTV surveillance
Safety and security regulations
Incident reports
Microsoft office
Training drills
Professionalism
Access control
Administrative management
Operations oversight
Security audits
Network security
Certification
EL Segundo Police Community Academy
CPR AED Certificated
Timeline
SECURITY DIRECTOR OF FIRE LIFE SAFETY
ALLIED UNIVERSAL PACIFIC COAST TOWERS
08.2024 - CurrentRead More
ASSISTANT SECURITY DIRECTOR
ALLIED UNIVERSAL PACIFIC COAST TOWERS
12.2023 - 08.2024Read More
SHIFT SUPERVISOR -601 PWC TOWER
ALLIED UNIVERSAL
02.2018 - 12.2023Read More
LOBBY CONCIERGE
ALLIED UNIVERSAL WELLS FARGO CENTER
03.2016 - 02.2018Read More
Front Desk Receptionist
ALLIED UNIVERSAL US BANK TOWER
01.2013 - 03.2016Read More
Long Beach City College
2 Years from Sociology
Read More