Erica Purther

I am a top performer as I continually engage in sales targets and contests while only working two days a week; As a sales associate I organize racks and shelves to maintain store visual appeal and restock as needed; engage customers by welcoming them in and asking if they need assistance; handling cash transactions efficiently while adhering to company cash handling policies and ensuring accuracy in all financial exchanges; Building relationships with customers to encourage repeat business; Manage returns, exchanges and refunds in accordance with store policy; Upsell items when customers are checking out (example: shoe wax or socks).

I am the current lead clerk and trainer for the Probate department with more than 5 trainees completed; for training I create a training plan, assign work queues and mail to process, review each assigned task and assess all the trainees work. I guide them through the steps in each matter in Probate (guardianships, conservatorships and estate cases among others) offering my knowledge and some notes. As a lead clerk, I also guide other clerks and the Supervisor as needed by offering my ideas to solve an issue or answer a question they may need help with; I also perform as a clerk by processing documents via in person and through the e-filing system with a full understanding on when to accept and file or reject with a rejection notice; assisting customers via phone and at the window; daily balancing out with any money received; preparing packets for convenience for customers; court investigator’s clerk desk which entails excel and outlook to keep track and correspond with Attorneys and the Court Investigators insuring that all documents needed for the cases are filed; scanning documents into the system and verifying and destroying documents; open/sort mail and process mail.

As an Accounts Payable Assistant/HR, I kept vendor files accurate; responded to correspondence and inquiries from customers and employees; thoroughly verified invoices against purchase orders; Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms; Entered invoices requiring payment and disbursed amounts via check; used a 10-key calculator to compute data quickly, excel to manage most data for both farmers; made journal entries using cost accounting in the Data tech program; Completed bi-weekly payroll for company employees.

As a payroll assistant, I maintained payroll information by calculating, collecting, and entering data efficiently and accurately; Processed new hire paperwork and documents; Updated employee files with new details such as changes in address or salary levels; Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations; Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing weekly; Maintained strict confidentiality of sensitive information while handling employee records and processing payments; Tracked employee vacation, sick and personal time; Calculated wages, deductions and bonuses in accordance with company policies; Prepared and submitted payroll taxes and reports to regulatory agencies; Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes; Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws; Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.

As a Financial Services Representative III, I acted as a teller and new accounts representative; I was the permanent drive-thru teller processing check and cash deposits, cash withdrawals and check cashing transactions efficiently and accurately; balanced the drawer with large cash amounts at the end of each day; maintained up-to-date knowledge of the bank products and identified opportunities to cross-sell, resulting in increased revenue for the bank; provided excellent customer service enhancing customer relationships with personalized service (customers to this day still wish I was their teller); resolved issues quickly and maintained long-term customers; collaborated with team members to achieve sales targets and improve overall branch performance; worked closely with other departments to provide seamless service delivery for complex client requests (example: investments department); Lead teller and trainer for the Dixon Branch with 20+ trained.

As an Assistant Manager, I supervised the day-to-day operations of the movie theater and made sure to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience; improved customer satisfaction by addressing and resolving complaints promptly; offered assistance as needed whether it was at the snack bar, ticket box office, working as an usher or the projectionist; maintained compliance with health and safety regulations; increased sales through effective merchandising strategies and targeted promotions; completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs; generated repeat business through exceptional customer service; developed strong working relationships with staff, fostering a positive work environment; promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks; enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect; conducted employee performance evaluations, providing constructive feedback for growth and development.

As an Assistant Manager, I supervised the day-to-day operations of the movie theater and made sure to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience; improved customer satisfaction by addressing and resolving complaints promptly; offered assistance as needed whether it was at the snack bar, ticket box office, working as an usher or the projectionist; maintained compliance with health and safety regulations; increased sales through effective merchandising strategies and targeted promotions; completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs; generated repeat business through exceptional customer service; developed strong working relationships with staff, fostering a positive work environment; promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks; enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect; conducted employee performance evaluations, providing constructive feedback for growth and development; Lead trainer for the movie theater with 10+ trained; trained new employees, ensuring smooth onboarding process and a quick adaptation to their roles; scheduled staff shifts to ensure proper coverage during peak movie showing hours without exceeding labor budgets; cultivated positive rapport with fellow employees to boost company morale and promote employee retention; facilitated clear communication between employees and upper management through regular meetings and updates; recruited, interviewed and hired employees; monitored cash intake and deposit records with accuracy; researched and started with new movie theater supplier.