Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA RAGIN

Grovetown,GA

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

HR Business Advisor

ADP
10.2022 - 08.2023
  • Subject matter expert interfacing with ADP clients to provide HR advisory support and service to both address on demand and urgent issues as well as help to strategically drive results
  • Continually updated and maintained knowledge of other HR related topics including, but not limited to EEO compliance; record keeping requirements; proper investigative procedures; and management practices
  • Participated in training and reviewing of documentation to keep current on HR related topics; systems; product enhancements; and changes
  • Delivered detailed HR best practice advice and information around regulations and provide clients with practical guidance through the HR management processes across the HR lifecycle
  • Leveraged every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help address the clients immediate HR needs as well as strategically support long terms needs
  • Adhered to internal policies and procedures in an effort to minimize risk and liability to ADP and able to transition between a wide variety of HR competencies quickly and proficiently
  • Kept up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment
  • Maintained knowledge of other HR related topics including, but not limited to EEO compliance; record keeping requirements; proper investigative procedures; and management practices
  • Worked with multiple levels of HR Solutions team to assist in resolving multiple complex HR issues for clients
  • Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Human Resources Assistant

IBM/Department of Commerce
03.2022 - 07.2022
  • Assisted with the administration and day-to-day operations of talent functions and duties, such as recruiting and staffing logistics, communications, employee records, documentation processing, and report preparation
  • Knowledge of HR management concepts, following OPM guidelines on a daily basis; principles; and best practices related to identifying and analyzing HR processes, translating functional requirements into technical requirements, and delivering and maintaining HR information systems
  • Diligently worked with the HRIS (Human Resources Information System); Acendre; USAJobs; Human Resources (HR) Connect; and BlueWorks Live
  • Drove the recruitment, special hiring authorities, adjudicating applications to determine veteran’s preference, retention, development, reward, and management of employees
  • Assisted with the administration and day-to-day operations of talent functions and duties such as recruiting and staffing logistics, communications, employee records, documentation processing and report preparation
  • Allocated human resources, ensuring appropriate matches between personnel
  • Successfully worked in a remote environment with several programs to include Zoom, Hangouts, WhatsApp, Microsoft Teams, Bluejeans, and Webex
  • Assisted Sr
  • Staffing Specialists and Sr Classification Specialist with Admin work
  • Prepared personnel forecast to project employment needs.

Supervising Agent

TWA, The Weatherspoon Agencies LLC
12.2020 - 02.2022
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
  • Evaluated leads obtained through direct referrals and lead database; met with 15-20 prospective clients each week to select appropriate insurance policies
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
  • Investigated and reported on industrial accidents for insurance carriers
  • Administered compensation, benefits, and performance management systems, and safety and recreation programs
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Planned and conducted new employee orientation to foster a positive attitude toward organizational objectives
  • Successfully worked in a remote environment using Zoom
  • Provided extensive product presentations with strong customer service skills, allowing for strong report building, confidence in overcoming objections, and helped to develop new agents
  • Interacted with clients on a daily basis to resolve problems and to keep their account up to date
  • Continued to service customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, and ACA (Affordable Care Act) updates
  • Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Benefits Consultant

AFLAC
03.2020 - 12.2020
  • Worked directly with business owners to deliver voluntary, healthcare and other benefits for their employees
  • Helped business owners ensure their employees could receive direct cash benefits (unless assigned otherwise) should covered medical events occur
  • Generated new business opportunities through company leads, networking, referrals and calls
  • Conducted meetings with employers to customize programs to help meet their benefits needs
  • Engaged and enrolled interested employees in plans
  • Provided effective customer service, including answering routine, and incoming phone calls
  • Continued to service employer customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, ACA (Affordable Care Act) updates, etc.

Accounting Technician

Nutrition Care Division -DDEAMC
06.2016 - 12.2016
  • Performed a variety of technical and administrative work in budget, accounting, and supply areas within the Nutrition Care Division (NCD) of Dwight D
  • Eisenhower Army Medical Center (DDEAMC)
  • Maintained, validated and reconciled records pertaining to a food service operation
  • Provided administrative support with responsibility for coordinating and performing a variety of services essential to the orderly and efficient accomplishment of the work of NCD
  • Processed daily food orders received from Prime Vendor, and Local Vendors ascertaining that voucher extensions are checked accurately and the value of food and pricing are ascertained and posted into the Nutrition Management Information System (NMIS)/Computrition
  • Researched cause of discrepancies and reconciled errors with appropriate Vendor
  • Posted data to NMIS/Computrition and to the Database Commitment Accounting System (DCAS) on a daily basis
  • Posted subsidiary ledgers of expenditures and the journal to maintain a self-balancing set of accounts required for reporting financial operations
  • Performed double entry accrual accounting procedures to maintain on-going and internal records of costs
  • Prepared monthly cost accounting documentation; generated physical inventory document; priced, extended and posted monthly physical inventory
  • Provided effective customer service, including answering routine, and incoming phone calls
  • Analyzed perpetual and physical inventory discrepancies and reconciles errors with the Foodservices Branch
  • Prepared the MEDCOM Nutrition Care Activities end of the month (EOM) report which is a compilation of operational costing data, meal transactions, total meal days, patient meal days, meal equivalent, account status, (purchases, revenues, (i.e., monthly inventory), labor costs, nutrition supplement costs, supply costs, staff readiness and outpatient and inpatient visits)
  • Compiled and maintained various logs used in preparing monthly activity reports (purchases, revenues, headcount, ward box lunch roster, ER box lunch roster, Ambulatory Patient Visit (APV) meals, Automated Staffing Assessment Model (ASAM), benchmark report.

Lead Human Resources Assistant

Warrior Transition Battalion
02.2014 - 06.2016
  • Planned, organized, directed, controlled, or coordinated the personnel, training, or labor relations activities of an organization
  • Oversaw the evaluation, classification, and rating of occupations and job positions
  • Analyzed training needs to design employee development, language training, and health and safety programs
  • Developed and implemented, standard operating procedures, future policy changes, collected data, performed trend analysis, evaluated and documented impact of policy changes on program effectiveness, efficiency and productivity
  • Studied legislation, arbitration decisions, and collective bargaining contracts to assess industry trends
  • Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
  • Performed personnel and administrative functions in support of company, battery, troop; detachments at division, corps, and echelons above corps; in brigade and battalion S1's and in other similar organizations, activities and units; and advised the commander, the staff, and unit soldiers on human resource matters
  • As a human resource specialist, participated in occupational classification and management of human resources and maintained officer and enlisted personnel records and processed personnel actions concerning soldiers and their families
  • Skilled in analyzing data for inclusion in reports, briefings, or information papers
  • Organized, maintained and reviewed personnel records
  • Developed and implemented, standard operating procedures, future policy changes, collected data, performed trend analysis, evaluated and documented impact of policy changes on program effectiveness, efficiency and productivity
  • Operated E-MILPO for reportable changes, category, duty status code and other documentation required for E-MILPO transactions
  • Researched, reviewed, interpreted, analyzed, compiled, reconciled, correlated, and applied Department of the Army goals, policies and guidelines.

Patient Administrative Warrior Transition Assistant

Warrior Transition Battalion
10.2012 - 02.2014
  • Coordinated patient movement of Warriors in transition to and from the Warrior Transition Battalion and coordinated with the WTB (Warrior Transition Battalion), MTF (Medical Treatment Facility), unit commanders, and other service points of contact to properly integrate the warrior who were transitioning out of the military
  • Provided the status of Warriors made in conjunction with several hospital departments, case managers, squad leaders, Multi-service Liaison officers, Veterans Administration staff, Soldier Family Assistance Center (SFAC), Casualty Liaison officers and other installation activities
  • Applied a basic understanding and operational knowledge to update several data systems, not limited to: AHLTA, Composite Health Care System (CHCS), TRANSCOM Regulating and Command and Control Evacuation System (TRAC2ES), Medical Operational Data System (MODS), and Soldier Patient Tracking System (SPTS)
  • Performed counseling and data collection
  • Consult and collaborate with professional and administrative inter-disciplinary team members, staff and faculty to coordinate non-medical services that contribute the successful transition of soldiers and family members, when returning to duty or transitioning out of the Army.

Housing Management Assistant/Housing Inspector

DOD, DPW, SSHO
01.2009 - 07.2010
  • Served as the Housing Management Assistant performing a variety of housing operations to include: assignments, terminations, barracks management, and internal control of military personnel assigns to UPH Single Soldier housing
  • Enforced policies and regulations as well as reviewed documents for accuracy and completeness
  • Ensured local policies and guidelines pertaining to occupancy of Single Soldier Barracks were enforced
  • Counseled applicants regarding a full range of bachelor housing policies and procedures, and provides information on the equipment, furnishings, amenities, and care and maintenance of quarters
  • Responded verbally and in writing to telephonic and written inquiries for occupants
  • Utilized the Army Housing Operation and Maintenance System (HOMES4) for preparation of assignments and termination orders as well as updating occupancy information
  • Tracked departure dates on soldier quarters and the status of room occupancy and maintenance
  • Counseled residents on preparation for check-in and clearance procedures
  • Served as the Housing Inspector to include: barracks management, maintenance and repair service, and internal control of military personnel assigned to UPH Single Soldier housing
  • Provided effective customer service, including answering routine, and incoming phone calls; scheduling pre-occupancy; pre-termination; and termination inspections for assignment to government bachelor housing facilities
  • Monitored the assignment of Soldiers to available quarters and scheduled initial, pre-termination, inventory and damage, and termination inspections
  • Coordinated with resident's chain of command and UPH Branch Chief to resolve conflicts and issues
  • Made daily assessments of maintenance problems, schedules and coordinate the maintenance, repair, and other work required to keep the barracks in serviceable condition
  • Approved warranty repairs; maintained a safety program established by policies and regulations
  • Maintained a hazardous material record and log and ensured that internal control procedures are followed to preclude fraud, waste, and abuse of resources
  • Coordinated day-to-day activities of barracks inspections as well as inspection work with other segments of the UPH Single Soldier Housing Area Building Management Team (ABMT) which involved maintaining close contact with personnel concerning assignment and termination; also with the engineer personnel on scheduling and status of maintenance work
  • Made inspection determinations for maintenance of the Unaccompanied Personnel Housing (UPH) quarters.

Personnel Secretary/Receptionist

Liberty County Board of Education
11.2007 - 01.2009
  • Coordinated all scheduled appointments for Director and Assistant Director
  • Received and processed application packets for potential hires
  • Reviewed applications for qualification determinations and maintained and updated personnel records
  • Typed a variety of correspondences from rough drafts to completion
  • Conducted fingerprints, maintained cards and background checks and kept track of all processed Livescan sheets
  • Proficient in customer service practices, including answering routine calls incoming and outgoing
  • Prepared material for applicants, hiring, benefits, presentations and meetings
  • Completed employment verifications, past work experience as well as disability/medical claim forms
  • Processed general request for information concerning employment, certification and other personnel related issues
  • Assisted with new hires; benefit orientations; and substitute teacher testing and training
  • Provided coverage to Central Office Receptionist as needed and requested
  • Composed letters, memoranda and responses requiring signature by the supervisor in accordance with format requirement
  • Partnered and collaborated with public and private sector organizations on Board of Education matters concerning staff
  • Arranged travel accommodations to include; hotel accommodations, rental car, and airline tickets reservations for recruiters to attend job fairs
  • Developed program requirements, prepared justification, and provide input for travel, training, equipment, supplies and other resources to support high level program operations.

Human Resources Specialist

US Army
01.1994 - 08.2001
  • Performed personnel and administrative functions in support of company, battery, troop; detachments at division, corps, and echelons above corps in Brigade and Battalion S1's and in other similar organizations, activities and units
  • Advised Commanders, Staff, and unit soldiers on Human Resources
  • Participated in occupational classification and management of human resources best practices and maintained Officer and Enlisted personnel records
  • Processed personnel actions concerning soldiers and their families
  • Oversaw all strength management and strength distribution actions as well as responsible for the readiness, health and welfare of all Soldiers
  • Conducted postal and personnel accountability support and maintained emergency notification data for all personnel
  • Skilled in the military Human Resources best practices
  • Researched pay problems, determined the cause, and coordinated with appropriate personnel to arrange for correction
  • Analyzed data for inclusion of reports, briefings, or informational documents
  • Organized, maintained and reviewed personnel records; processed recommendations for awards and decorations; arranged awards ceremonies; prepared, updated and coordinated requests for evaluations
  • Prepared and monitored Soldier requests for ID cards and tags; leave of absence and passes; maintained proper filing systems in accordance with military regulations
  • Prepared and monitored requests for promotions and arranged for promotion ceremony, to include promotion declinations, reconsideration for promotions, and arrangements for reduction and removal boards for soldiers on the local promotion standing lists
  • Ensured sponsorship packets are updated with the latest information about the organization, installation, and local area
  • Provided effective customer service, including answering routine calls, incoming and outgoing
  • Prepared and monitored requests for reductions, transfers, and discharges
  • Prepared and monitored requests for line of duty determinations; MILPER data and information management; orders for temporary duty and travel; personnel processing; personnel security clearances; training and reassignment; retention; military and special pay programs; personnel accounting and strength management; transition processing; legal; meal cards; training on soldier support files; and unit administration
  • Applied analytical and evaluative methods and techniques to identify, consider, and resolve problems or issues of procedural that were factual nature
  • Evaluated personnel qualifications for special assignment and prepared and processed requests for transfer or reassignment
  • Processed centralized and decentralized promotions and reduction actions; processed classification and reclassification actions and prepared orders and request for orders
  • Prepared and maintained Officer and Enlisted personnel records; also prepared and reviewed personnel casualty documents
  • Monitored suspense actions; Initiated, monitored, and processed personnel evaluations daily
  • Identified and recommended program resources requirements
  • Processed personnel for separation and retirement; processed and executed Personnel Service Center SIDPERS level procedures and actions; processed applications for OCS (Officer Candidate School), Warrant Officer flight training, or other training
  • Processed recommendations for awards and decorations; bar to reenlistment and suspension of favorable personnel actions; and initiated action for passports and visas.

Education

Associate of Arts - Business Technology

Leeward Community College
Pearl City, HI

Master of Science - Health Information Management

Purdue Global University
Rockville, MD
12.2020

Bachelor of Arts - Human Resources Management

Ashford University
San Diego, CA
12.2012

Skills

  • Career Planning
  • Academic Counseling
  • Student Development
  • Presentations and Public Speaking

Timeline

HR Business Advisor

ADP
10.2022 - 08.2023

Human Resources Assistant

IBM/Department of Commerce
03.2022 - 07.2022

Supervising Agent

TWA, The Weatherspoon Agencies LLC
12.2020 - 02.2022

Benefits Consultant

AFLAC
03.2020 - 12.2020

Accounting Technician

Nutrition Care Division -DDEAMC
06.2016 - 12.2016

Lead Human Resources Assistant

Warrior Transition Battalion
02.2014 - 06.2016

Patient Administrative Warrior Transition Assistant

Warrior Transition Battalion
10.2012 - 02.2014

Housing Management Assistant/Housing Inspector

DOD, DPW, SSHO
01.2009 - 07.2010

Personnel Secretary/Receptionist

Liberty County Board of Education
11.2007 - 01.2009

Human Resources Specialist

US Army
01.1994 - 08.2001

Associate of Arts - Business Technology

Leeward Community College

Master of Science - Health Information Management

Purdue Global University

Bachelor of Arts - Human Resources Management

Ashford University

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ERICA RAGIN