Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Raimo

Lanoka Harbor

Summary

Enjoys learning new information and job tasks to better the work environment. Motivated receptionist offering valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization and work ethic, will go the extra mile to accommodate others and assist in solving problems.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

The Dermatology Clinic
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings online and in person.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Collected copay, deductible, and coinsurance payments, processed transactions and updated relevant records.

Front Desk Associate

Ocean County Foot & Ankle Surgical Associates
08.2021 - 02.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and in person for guests and provided confirmation information.
  • Adapted quickly to learn surgical codes and input up to 5 doctors codes with over 20 patients into system daily.
  • Pay close attention to insurance and f ill out paperwork such as insurance prior authorizations.
  • Collect copays and attend to in person bill payments, making sure they are properly filed.
  • Count the copay collections at the end of the night to ensure that everything is in order to close the office.
  • Scan and file paperwork including new patient packets and changes of insurance.
  • Receive messages and make calls for doctors and their patients in a timely manner.

Shift Lead

Rook Coffee
08.2019 - 02.2021
  • Completed store opening and closing procedures and balanced tills.
  • Engaged with customers and rang in orders via square system.
  • Calculated tips, cash and card, as well as stores daily profits via square system.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes.
  • Swiftly and professionally addressed any customer complaints, escalating to management when requested.
  • Maintained a clean environment for customers and crew including weekly cleaning tasks and daily upkeep of the store.

Education

No Degree -

Ocean County College
Toms River, NJ
05.2025

High School Diploma -

Lacey Township High School
Lanoka Harbor, NJ
06.2018

Skills

  • Computer Proficiency
  • Telephone Etiquette
  • Positive and professional
  • Conflict Management
  • Customer Assistance
  • Sensitive Information Handling
  • Scheduling

Timeline

Front Desk Receptionist

The Dermatology Clinic
08.2022 - Current

Front Desk Associate

Ocean County Foot & Ankle Surgical Associates
08.2021 - 02.2022

Shift Lead

Rook Coffee
08.2019 - 02.2021

No Degree -

Ocean County College

High School Diploma -

Lacey Township High School

Similar Profiles

CREATE PROFILE
Erica Raimo