Erica Raineri
Wadsworth,OH
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host \ Cashier
Bob Evans Restaurant
Wadsworth, OH
04.2025 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Assistant Childcare Provider
Kids Country
Fairlawn, OH
08.2024 - 04.2025
- Bolstered child self-esteem and confidence through consistent encouragement and recognition of achievements.
- Maintained clean, safe, and organized play spaces for children to engage in both structured and unstructured activities.
- Increased efficiency of daily routines by helping create schedules that balanced educational activities with free play time.
- Assisted lead teachers in managing classroom environments for optimal learning experiences.
- Supported lead teachers in the evaluation of each child''s progress, identifying areas for improvement and suggesting appropriate interventions.
- Managed challenging behavior effectively using positive reinforcement strategies and appropriate intervention techniques as needed.
- Developed strong relationships with families, establishing trust through open communication and genuine care for each child''s wellbeing.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Assisted in potty training and toilet hygiene.
- Responded to inquiries from parents and guardians.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
Cashier \ Customer Service Provider
Drug Mart
Medina, OH
08.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Engaged with customers to recognize their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier / Customer Service Provider
Mustard Seed
Fairlawn, OH
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Greeted customers and assisted in identifying their needs.
- Adjusted work hours as needed to support company demands.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier / Customer Service Provider
Hoppy Lobby
Fairlawn, OH
07.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Highland Highschool
Medina, OH05.2022
Skills
I am good with people, hardworking and very helpful I try my absolute best to accommodate guests needs Some of my skills I have are: Food services, leadership skills, Sales, Restaurant experience, Customer Service skills, Communication skills, hospitality, POS and food safety
Certification
CPR
Timeline
Host \ Cashier
Bob Evans Restaurant
04.2025 - Current
Assistant Childcare Provider
Kids Country
08.2024 - 04.2025
Cashier \ Customer Service Provider
Drug Mart
08.2023 - 07.2024
Cashier / Customer Service Provider
Mustard Seed
07.2021 - 01.2022
Cashier / Customer Service Provider
Hoppy Lobby
07.2019 - 12.2020
Highland Highschool