Erica Ramirez
Fullerton,CA
Summary
Knowledgeable Payroll Manager adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 2700+ employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payroll Manager
American Financial Network
04.2020 - Current
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time for Biweekly and Weekly processing.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Managed a team of payroll administrators, providing training and guidance to ensure timely and accurate payroll processing.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Payroll Administrator
American Financial Network
04.2016 - 03.2020
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Ensured timely disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Developed comprehensive training materials for new hires in the payroll department, facilitating a smooth onboarding process.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Resolved issues pertaining to tax filings by collaborating with state agencies and internal departments promptly.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
Advantage Payroll Specialist
American Financial Network
04.2011 - 04.2016
- Provide exceptional customer service, cross sell products based on client needs, resolve and provide solutions, understand state and federal correspondence, build relationship and rapport with my client base and ability to operate in a high stress environment
- Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments
- Quality client service to maintain a high rate of client retention
- Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients
- Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems
- Researches and resolves client and system problems to ensure accurate payroll reports and tax returns
- Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image
Executive Administrative Assistant
Farmers Insurance Business Development Center
09.2008 - 04.2011
- Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the Executive Center Manager
- Coordinate travel arrangements, maintain database and ensured the delivery of premium service to Employees and Agents
- Communicate effectively with multiple departments to plan meetings prepare corporate executives with appropriate material
- Establish strong relationships to gain support and effectively achieve results Help coordinate a number of recruitment events that contributed to consistently high recruiting goals
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepare official business correspondence
Education
General Education/Child Development -
Fullerton Community College
12.2008
General Education -
Rio Hondo Community College
05.2006
High School Diploma -
Santa Fe High School
07.2004
Skills
- MS Office
- Year-end Procedures
- Conflict Resolution
- Payroll Auditing
- New Hire Processing
- Executive Support
- Report Writing
- Team Building
- Payroll System Implementation
- Multi-state Payroll
- Labor Law Knowledge
- Process Improvement
- Time Management
Certification
- Administrative Conference Attendance/Course Completion, 04/2009
- Certificate of Appreciation/One Year Recognition – Farmers Insurance, 09/2009
Timeline
Payroll Manager
American Financial Network
04.2020 - Current
Payroll Administrator
American Financial Network
04.2016 - 03.2020
Advantage Payroll Specialist
American Financial Network
04.2011 - 04.2016
Executive Administrative Assistant
Farmers Insurance Business Development Center
09.2008 - 04.2011
General Education/Child Development -
Fullerton Community College
General Education -
Rio Hondo Community College
High School Diploma -
Santa Fe High School