ERICA RAMIREZ GONZALEZ
Summary
To obtain a front/ back medical Assistant position where I can apply My skills and extensive work experience. And also I have experience And home care and care Giver.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist and Medical Records
Specialty Surgical Center
15825 Laguna Canyon Rd Suite 200
10.2020 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cardiology Medical Assistant
DR. Jerrold Cantor Cardiology
04.2016 - 02.2019
- Cardiology medical assistants generally assist by prepping patients for cardiovascular procedures, accurately recording heart test results, applying Holters monitors to patients, taking electrocardiograms taking blood pressure and other vital signs, weighing patients and prepping them for medical procedures
- A medical office front desk receptionist performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized
Medical Assistant
Dr. Gerardo Canchola Family Practice
06.2015 - 03.2016
- Assist in examination and treatment measure vital signs (i.e., pulse rate, temperature, blood pressure, weight and height) and record information on patients' charts
- May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis
- Prepare treatment rooms for examination of patients
- Inform patients of costs for care being provided and guides them to appropriate resources for further information
- Type routine correspondence and reports from dictation or handwritten copy
- Answer telephones, screen callers, relay messages and greet visitors
Medical Assistant
DR. David M. Truong MD. G.I
Fountain Valley
12.2009 - 05.2012
- Duties included
- Answer Phones, Greeting patients, Scheduling Patients, organizing charts, assisting with office procedures, Daily Medical Office Operations, Assistant Doctors And Nurses
Medical Assistant and Front Office
Amistad Medical Clinic
05.2004 - 11.2008
- Duties included: S.O.A.P Notes | Medical Billing Software, Scheduled appointments, answers phones processed 'All Women Count' Applications, authorized treatment, filling, good understanding of insurance coverage, co-pays, deductibles, vital signs, Assign Patients to appropriate rooms, venipuncture, and any other basic Laboratory duties as assigned
Education
High School -
Santa Monica
01.2011
Medical Assistant I & II - Internship
Regional Occupational program
Santa Ana, CA06.2006
Skills
- Bilingual (English/Spanish)
- Good team player
- Filling
- Phones
- Internet
- Microsoft Word
- Various medical Software
- Quick learner
- Organized
- Customer service
- Team collaboration
- Appointment scheduling
- Scheduling appointments
- Office organization
- File organization
- Work prioritization
- Initiative-taking
- Issue handling
- Office administration
- Multi-line telephone systems
- Mail sorting
- Business administration
- Phone etiquette
- Visitor registration
- Email and telephone decorum
- Office supplies ordering
- Filing and sorting
- Appointment confirmation
- Call answering and routing
- Payment processing
Certification
- CPR/AED Certification
- Medical Assistant
- Front Desk
- Medical Terminology
- Office Occupation 1
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Front Desk Receptionist and Medical Records
Specialty Surgical Center
10.2020 - 01.2025
Cardiology Medical Assistant
DR. Jerrold Cantor Cardiology
04.2016 - 02.2019
Medical Assistant
Dr. Gerardo Canchola Family Practice
06.2015 - 03.2016
Medical Assistant
DR. David M. Truong MD. G.I
12.2009 - 05.2012
Medical Assistant and Front Office
Amistad Medical Clinic
05.2004 - 11.2008
Medical Assistant I & II - Internship
Regional Occupational program
High School -
Santa Monica