Erica Ramos
Port Saint Lucie,FL
Summary
Successful at collecting and defining feedback from stakeholders in order to plan effective stories that bring products to life. Exceptional skills in organizing workloads, building relationships and managing product development steps. Dedicated to addressing technical challenges head-on.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principal Product Owner
WebPT
Phoenix, AZ
04.2024 - Current
- Responsible for managing the work of 2-4 development teams at a time, leading various projects from inception to release.
- Translates and documents high level feature vision into small, incremental user stories for scrum teams. Completes acceptance of all team work items, user facing documentation of features, and release notes.
- Creates and presents various project artifacts to multiple teams to convey project goals, scope, and success measures.
- Leads all team meetings, such as daily stand up, refinement, sprint planning, sprint retrospective, and project kick off meetings.
- Works directly with internal and external users to understand needs, pain points, and to obtain post release feedback, with a strong focus on creating functionality which provides billing compliance with healthcare regulations, efficiencies, competitive edge, and an overall positive user experience.
- Mentors fellow Product Owners to provide guidance, feedback, and support.
Senior Product Owner
WebPT
Phoenix, AZ
10.2021 - 04.2024
- Responsible for managing the work of 2-4 development teams at a time, leading various projects from inception to release of features for the Billing application.
- Translates and documents high level feature vision into small, incremental user stories for scrum teams. Completes acceptance of all team work items, user facing documentation of features, and release notes.
- Creates and presents various project artifacts to multiple teams to convey project goals, scope, and success measures.
- Leads all team meetings, such as daily stand up, refinement, sprint planning, sprint retrospective, and project kick off meetings.
- Works directly with internal and external users to understand needs, pain points, and to obtain post release feedback, with a strong focus on creating functionality which provides billing compliance with healthcare regulations, efficiencies, competitive edge, and an overall positive user experience.
Project Manager, PMO
BD
Stuart, FL
01.2021 - 09.2021
- Responsible for planning, organizing, and directing the completion of various projects
- Set deadlines, communicate with company executives about the state of the projects, and ensured projects stayed on track and on budget
Business Systems Analyst
BD
Stuart, FL
04.2017 - 01.2021
- Served as liaison between business and technology team, documenting system enhancement requests to support ongoing business needs.
Responsible for implementing new processes for business requests for changes to existing proprietary applications - Achieved this by implementing Jira software, documenting new policies, and educating business stakeholders on new processes.
- This resulted in organized release cycles, improved features released to production, increased velocity and output, and improved user experience.
- Implemented a new process of estimating work items using the Fibonacci scale.
Presented all new requests to the software development team and obtained estimates of effort to implement. - Created wireframes to convey business needs to the software development team using Balsamiq software.
- Managed software development team backlog of work, sprints, and release cycles using Jira software.
- Facilitated all team meetings such as daily scrum, sprint retrospective, and product backlog refinement sessions.
- Reported to business on sprint/release velocity and individual developer productivity.
- Educated team on Agile methodologies.
Training Specialist
Optima Healthcare Solutions Inc.
Palm City, FL
12.2016 - 03.2017
- Created and delivered online training courses for internal employees utilizing software applications such as Camtasia.
- Training course content included various features within the EMR and Billing applications, as well as appointment Scheduling Tools.
Product Owner
Optima Healthcare Solutions
Palm City, FL
02.2015 - 12.2016
- Responsible for prioritizing and evaluating the software team’s work in order to ensure timely delivery of solutions that meet customer needs.
- Created and owned the timeline for the Revenue Cycle Management application based on customer needs, regulatory requirements, and business roadmap.
- Facilitated all Scrum meetings including daily stand ups, sprint planning, sprint retrospective, and product backlog refinement meetings.
- Led the team in re-writing the Revenue Cycle Management application from FoxPro to web HTML to full adoption.
Business Analyst
Optima Healthcare Solutions
Palm City, FL
03.2014 - 02.2015
- Documented requirements for system enhancements and defect resolutions using Rally and Jira software.
- Wrote hundreds of automated QA tests in Gherkin for the revenue cycle management application.
- Aided in facilitating team Scrum meetings such as daily scrum and sprint planning.
- Created wireframes for system enhancements using Balsamiq software.
Product Analyst
Optima Healthcare Solutions Inc.
Palm City, FL
03.2012 - 03.2014
- Answered incoming calls from customers experiencing issues in proprietary outpatient therapy applications, including the EMR and Billing programs.
- Took control of customer screens to aid in troubleshooting utilizing Go to Assist software.
- Consistently resolved the most calls among peers for 6+ months in a row.
Skills
- Product Lifecycle Management
- Data-driven decision-making
- Agile Methodology
- Stakeholder relationship management
- Problem Identification
- Product Development
- Requirements Analysis
Certification
- Certified Scum Product Owner (CSPO)
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scrum Master (CSM)
References
References available upon request.
Timeline
Principal Product Owner
WebPT
04.2024 - Current
Senior Product Owner
WebPT
10.2021 - 04.2024
Project Manager, PMO
BD
01.2021 - 09.2021
Business Systems Analyst
BD
04.2017 - 01.2021
Training Specialist
Optima Healthcare Solutions Inc.
12.2016 - 03.2017
Product Owner
Optima Healthcare Solutions
02.2015 - 12.2016
Business Analyst
Optima Healthcare Solutions
03.2014 - 02.2015
Product Analyst
Optima Healthcare Solutions Inc.
03.2012 - 03.2014
- Certified Scum Product Owner (CSPO)
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scrum Master (CSM)
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