Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Erica Ramos

Boston,MA

Summary

I'm a Pre-Med student majoring in Psychology at Simmons University. I have previous experience with customer service and making sure others receive the highest quality of assistance possible. I have skills in work ethic, communication, customer assistance, team contribution, and an openness to constant change.

Overview

2
2
years of professional experience

Work History

Crew Member

Chipotle
Hingham, MA
05.2024 - 08.2024
  • Assembled and served meals according to guests' requirements.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Maintained safe food handling practices to prevent germ spread.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Tailored orders to address customer allergies and gluten concerns.
  • Maintained high standards of customer service during work rushes.
  • Resolved customer complaints in a professional manner.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided support and guidance to team members when needed.
  • Collaborated positively with team members at all times.

Retail Team Member

Panera Bread
Hingham, MA
09.2022 - 08.2023
  • Answered store and merchandise questions and led customers to wanted items.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Arranged and displayed merchandise to promote Panera sales.
  • Ensured safety of the store environment at all times by following safety protocols established by the organization.
  • Organized backroom storage area according to company policies.
  • Assisted customers with product selection, payment, and returns.
  • Stocked shelves with merchandise and ensured that items were properly priced and labeled.
  • Increased sales through suggestive selling and persuasiveness.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Greeted customers and provided assistance to them in the store.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Helped customers by answering questions and locating merchandise.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed barista duties.
  • Worked with my team members positively, and assisted them when needed.
  • Trained new team members on cashier, barista, store and other required duties.

Education

High School Diploma -

Holbrook Middle High School
Holbrook, MA
06-2023

Skills

  • Customer engagement
  • Teamwork contributions
  • Workplace efficiency
  • Quality assurance
  • Creativity and innovation
  • Sanitation protocols
  • Workplace safety
  • Positive company representation
  • Reliability and punctuality
  • Flexible schedule
  • Meeting company standards
  • Interactive communication skills
  • Attention to detail
  • Leadership qualities
  • Diversity awareness
  • Basic math
  • Performance improvement
  • Willingness to learn

Languages

English
Native/ Bilingual
Cape Verdean (Creole)
Professional

Affiliations

  • Member of Pre-Health Liaison
  • Member of Black Student Organization

Timeline

Crew Member

Chipotle
05.2024 - 08.2024

Retail Team Member

Panera Bread
09.2022 - 08.2023

High School Diploma -

Holbrook Middle High School

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Erica Ramos