Erica Ramos
Missouri City ,Texas
Summary
Dynamic International Sales with expertise in CRM software and Salesforce. Proven track record in cultivating client relationships and driving business growth through effective communication and problem-solving skills.
Overview
1
1
Language
22
22
years of professional experience
Work History
International Sales Manager
Marvel Industrial Coatings
Houston , Texas
02.2021 - Current
- Cultivated relationships with key clients, resulting in increased business opportunities.
- Identified new customers and negotiated favorable business terms, enhancing overall sales potential.
- Presented product demonstrations at international trade shows, engaging potential clients.
- Supported evaluation of new business opportunities and onboarding of domestic and international accounts.
- Coordinated logistics and shipping processes, ensuring timely global product delivery and customer satisfaction.
- Managed customer inquiries through phone and email channels effectively.
- Collaborated with team members to consistently enhance customer service delivery.
- Utilized CRM software to accurately track customer interactions and feedback.
Logistics Coordinator
Ultimate Linings
Houston, Texas
06.2014 - 01.2021
- Coordinated shipments and deliveries to ensure timely logistics operations.
- Managed inventory levels, ensuring accurate stock records to support efficient operations.
- Oversaw transportation logistics, optimizing delivery routes to enhance service reliability.
- Answered customer inquiries, providing accurate information on products and services.
- Developed strong customer relationships to promote repeat business and loyalty.
- Resolved customer complaints promptly, fostering positive relationships and customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Performed administrative tasks including filing paperwork and updating databases.
Medical Claims Processor
Amerigroup
Houston, Texas
04.2010 - 04.2014
- Processed high volume of medical claims daily using Amerigroup's proprietary software to ensure accurate and timely reimbursements.
- Reviewed and verified claim submissions for accuracy and compliance with policies.
- Ensured timely processing of claims to meet departmental deadlines.
- Maintained current knowledge of HIPAA regulations and medical terminology to uphold compliance and support claim accuracy.
- Communicated with healthcare providers to resolve discrepancies in claims.
- Handled customer inquiries via phone and email, providing clear resolutions to enhance customer satisfaction.
- Documented customer interactions for future reference and quality assurance.
Medical Office Assistant
Dr. Pedro Arguillo
Houston , Texas
01.2005 - 02.2010
- Streamlined patient scheduling and appointment confirmations, resulting in improved office workflow.
- Scheduled patient appointments, managed incoming calls, and addressed inquiries promptly.
- Collected patient information, verified insurance, and processed co-payments efficiently during check-in.
- Assisted with patient intake forms and verified insurance information for accuracy.
- Managed medical records using electronic health record system to improve accessibility.
- Maintained cleanliness and organization of waiting areas and exam rooms to ensure comfort.
- Performed clerical duties including filing, data entry, and photocopying documents.
- Greeted patients and visitors with professionalism, fostering a welcoming atmosphere.
Education
Medical Billing And Coding -
Houston Community College
Houston, TX04-2021
High School Diploma -
Sharpstown High School
Houston, TX06-2019
Skills
- Salesforce proficiency
- CRM software expertise
- Customer acquisition
- Trade show strategy
- Logistics management
- Global market analysis
- International market analysis
- Sales reporting
- Problem solving
- Effective communication
- Customer service excellence
- Interpersonal communication skills
Languages
Spanish
Native/ Bilingual
Timeline
International Sales Manager
Marvel Industrial Coatings
02.2021 - Current
Logistics Coordinator
Ultimate Linings
06.2014 - 01.2021
Medical Claims Processor
Amerigroup
04.2010 - 04.2014
Medical Office Assistant
Dr. Pedro Arguillo
01.2005 - 02.2010
Medical Billing And Coding -
Houston Community College
High School Diploma -
Sharpstown High School