Erica Rangel
McAllen,TX
Summary
Compassionate and adaptable, enhancing child safety and wellbeing through effective communication and structured routines. Skilled in cleaning and sanitizing, I foster positive relationships with families while demonstrating patience and empathy in all interactions. Committed to continuous improvement and team collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Child Care Monitor
Treehouse Rehabilitation Center
02.2013 - 11.2013
- Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
- Administered basic first aid when necessary, prioritizing child safety at all times within appropriate guidelines.
- Improved overall child safety through consistent supervision and communication to
- Responded to inquiries from parents and guardians.
- Implemented structured daily routines that fostered consistency, stability, and a sense of security among the children.
- Established strong relationships with parents, maintaining open lines of communication about their child''s progress and care.
Patient Care Technician
Memorial Health Systems Of East TX
12.2011 - 12.2012
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Collected and documented patient information to aid in accurate medical record keeping.
Donor Processor
Talecris Plasma Center
02.2010 - 10.2011
- Facilitated seamless handoffs between the different stages of the donation process, improving overall workflow efficiency.
- Streamlined the donor registration process, ensuring accurate and timely data entry.
- Supported other departments as needed, demonstrating adaptability and a willingness to contribute to the overall success of the organization.
- Implemented new procedures to increase donor retention rates, resulting in more consistent donations.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
- Maintained detailed records of all donations, ensuring accuracy for future reference and analysis purposes.
- Assisted donors in person or over phone by answering questions.
- Ensured compliance with regulatory requirements pertaining to blood collection by staying updated on industry standards and best practices.
- Reviewed donor card for complete and accurate information and confirmed donor acceptability.
Sales Associate
Tommy Hilfiger Company Store
10.2008 - 07.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
Shift Manager
Whataburger
02.2004 - 09.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Customer Service Cashier
Jack in the Box
04.2003 - 12.2003
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Operated cash register to record transactions accurately and efficiently.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Wait Staff Member
Chilis's Bar and Grill
05.2003 - 11.2003
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Elrod's Cost Plus
11.2002 - 03.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Youth Worker
Mustard Seed Migrant Ministry
06.1999 - 10.2001
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Developed and implemented range of lessons and resources to motivate young people.
- Supported and mentored students in developing skills to become successful in community.
Education
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute
Weslaco, TX10.2006
High School Diploma -
Mercedes High School
Mercedes, TX05.2002
Skills
- Patience and empathy
- Cleaning and sanitizing
- Infant care
- Friendly and respectful
- Teamwork
- Caring and responsible
- Punctual and reliable
- Team building
- Adaptability
- Continuous improvement
- Professionalism
- Goal setting
- Fast learner
Timeline
Child Care Monitor
Treehouse Rehabilitation Center
02.2013 - 11.2013
Patient Care Technician
Memorial Health Systems Of East TX
12.2011 - 12.2012
Donor Processor
Talecris Plasma Center
02.2010 - 10.2011
Sales Associate
Tommy Hilfiger Company Store
10.2008 - 07.2011
Shift Manager
Whataburger
02.2004 - 09.2005
Wait Staff Member
Chilis's Bar and Grill
05.2003 - 11.2003
Customer Service Cashier
Jack in the Box
04.2003 - 12.2003
Cashier
Elrod's Cost Plus
11.2002 - 03.2003
Youth Worker
Mustard Seed Migrant Ministry
06.1999 - 10.2001
Certificate - Medical Office Specialist
South Texas Vocational Technical Institute
High School Diploma -
Mercedes High School