Erica Ransom
Clinton Township,Michigan
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities. Organized correctional officer with training and experience to coordinate and direct operations. Offers skills in decision-making and problem-solving combined with expert knowledge of field, integrity and attention to detail. Well-trained corrections professional skilled in direct inmate work and overseeing others. History in [Type] settings with success in keeping inmates under control and staff focused on work. Focused on protection and prevention. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Correctional Sergeant
Michigan Department of Corrections
Clinton Township, MI
11.1995 - 07.2023
- Provided direct supervision to subordinate staff, ensuring adherence to safety and security protocols.
- Conducted performance evaluations for subordinate correctional officers, providing feedback and recommendations for improvement.
- Developed and implemented policies, procedures, and training programs related to the secure operation of a correctional facility.
- Maintained accurate records of inmate behavior and incident reports.
Bank Teller
Comerica Bank
Detroit, MI
08.1995 - 11.1995
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Directed specific questions to appropriate branch personnel.
Education
Bachelor of Science - Behavioral Psychology
Western Michigan University Homer Stryker M.D. School of Medicine
Kalamazoo, MI08.1995
Skills
- Staff Supervision
- Security Procedures
- Rehabilitation Programs
- Inmate Movement Control
- Counseling Techniques
- Rule Enforcement
- Inmate Transport
- Crowd Control
- Rules of Conduct
- Job Assignments
- Body Searches
- Inventory Counting
- Inspections
- Emergency Response
- Work Planning
- Conflict Management
- Officer Training
- Team Leadership
- Staff Training
- Criminal Justice
- Inmate Interviews
- Facility Security
- Reporting and Documentation
- Behavioral Management
Timeline
Correctional Sergeant
Michigan Department of Corrections
11.1995 - 07.2023
Bank Teller
Comerica Bank
08.1995 - 11.1995
Bachelor of Science - Behavioral Psychology
Western Michigan University Homer Stryker M.D. School of Medicine
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