Erica Ransom
Jacksonville,FL
Summary
Career spans more than 15 years of experience in mortgage banking/servicing including Insurance, Claims, Real Estate Owned home loans and Investor Reporting. Resourceful and highly motivated professional known for a high degree of quality, attention to detail and timeliness in a deadline driven environment. Solid experience in reporting, process management and implementation of improvements to enhance efficiency. Robust problem solving and risk mitigation competencies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Investor Reporting Analyst
Computershare
05.2022 - 07.2024
- Responsible for daily and monthly activities for Freddie Mac and Fannie Mae portfolios,
- Prepared and submitted for processing all monthly remittances on assigned portfolios within the applicable required remittance deadlines.
- Investigated, reconciled, and provided timely resolution to all investor issues and reporting exceptions.
- Possesses an understanding of pooling and servicing agreements / GSE Servicing Guides.
- Handled ad-hoc reporting or researched as directed by management.
- Ensured that remittance wires were completed timely and accurately.
- Researched operational, reporting, data issues, present solutions and process improvements to management.
- Created and maintained various databases for tracking purposes. This entailed tracking, reconciling, and reporting all supplemental proceeds on losses
- Heavy use of Microsoft Excel for data analysis and reporting. Tracked all loss severities by proficient and advanced use of Microsoft Excel (Pivot tables, VLOOKUP, VBA).
- Collected and reviewed servicing agreements to ensure servicing, reporting, and remittance timelines were met.
- Collected and reviewed all Sale Files, Prefund Files and Loan Substitution Files to ensure Loan Accounting, Inventory Management, and Investor Reporting performed all necessary tasks prior to related cutoffs.
- Created and maintained Investor Reporting Policies and Procedures and created process flows for all Investor Reporting processes.
Investor Financial Control Analyst
TIAA BANK
01.2016 - 01.2021
- Performed all aspects of reporting and remitting for assigned Freddie Mac and Private Investors in accordance with investor guidelines.
- Completed all related reconciliations.
- Responsible for all reporting, remitting and reconciliation functions for Freddie Mac and Private Investor portfolios with more complex requirements including those requiring specialized spreadsheets.
- Processed loan level transactions for Freddie Mac and Private Investor default liquidations, repurchases and loan transfer discrepancies.
- Processed loan level transactions for Freddie Mac and Private Investor default liquidations, repurchases and loan transfers.
- Prepared complex manual test or expected principal and interest reconciliations for products not supported by MSP, including research and resolution of any variances.
- Completed monthly general ledger account reconciliations.
- Prepared complex manual test or expected principal and interest reconciliations for products not supported by MSP, including research and resolution of any variances.
- Participated in gathering data for internal and external audits.
- Enhanced efficiency by streamlining workflows and implementing process improvements for control analysis.
- Improved overall financial reporting quality through meticulous analysis of accounting records and transactions.
- Facilitated meetings and documented compliance requirements for internal business partners and external vendors.
- Developed training materials for staff members, enhancing their understanding of internal controls and best practices.
Supervisor, Default Claims
EverBank
06.2011 - 01.2016
- Ensured timely and accurate processing of claims related activity in accordance with investor guidelines.
- Reduced risk exposure to the company by preventing interest curtailments and minimizing losses from audit findings.
- Managed a team of 13, responsible for filing approximately 1000 investor claims monthly. ie. FNMA, Freddie Mac, FHA, VA and USDA
- Maximized eligibility of expense reimbursements from investors and other entities.
- Addressed all escalations with investors as needed.
- Provided oversight of the claims inventory while adhering to investor and insurer guidelines.
- Continually reviewed and enhanced internal processes to improve efficiency in claim filing and billing.
- Developed and disseminated policies and procedures to staff to support standard operations.
- Facilitated cross functional collaboration across Default Servicing for process improvements.
- Managed internal key controls to ensure that risk was mitigated throughout the claims process.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead, Final Billing/REO Administration Specialist
EverBank
06.2007 - 06.2011
- Reconciled loan histories, initial billings and claim proceeds. Processed the expensing of non-claimable items.
- Collaborated with Business Analysts on development of month end reports; Created aged summary reports for
distribution to management. - Conducted monthly Quality Indicators Reporting and identified and reduced associated risks.
- Initiated the follow up on recovery of funds due, resulting from disposition of real estate owned properties.
- Reconciled MSP system balances and general ledger accounts.
Supervisor, Insurance Verification
ZC Sterling Insurance
10.2000 - 05.2007
- Ensured the highest level of customer and client satisfaction by effectively delegating and distributing daily
inventory to the team. - Monitored and maintained team service levels for document trends, staff and scheduling compliance.
- Supervised a team of 15, responsible for the setup of insurance lines on new loans and verify information in the
system. - Managed the daily insurance mail including policy renewals, cancellations and premium request.
- Managed the process of foreclosure cancellation notices forwarded to the insurance companies; follow up on
refund status until received. - Managed the process of manual bill payments prior to the expiration dates. And review of flood zone
information and update missing data. - Provided accurate and complete information to resolve escalated issues. And followed up on any outstanding issues or commitments promptly.
- Communicated effectively with the individuals/teams to ensure high quality and timely response and
resolution to customer requests. - Ensured that all task were performed in compliance with applicable regulatory standards, guidelines, and rules
established by the company, investors, state and federal regulatory authorities. - Created and updated procedures to reflect changes in the department and annual review.
- Established goals and performance planning to meet production and quality standards.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06.1998
Skills
- Risk and Process Management
- Client Relations and Vendor Management
- Forecasting and Planning
- Project Management and Process Improvement
- Policies and Procedures Compliance
- Creative Problem Solving and Decision Making
- Strong Analytical and Problem-Solving Skills
- Microsoft Excel
Certification
- NOTARY PUBLIC, FL
- NOTARY SIGNING AGENT, FL
Accomplishments
- Managed the document retrieval and submission process as a part of the Lookback project driven by The Office of the Comptroller of Currency.
- Managed a team of seven short term employees in reviewing tedious loan servicing histories for document integrity.
- Developed and implemented quality controls for accurate and timely file review and document submission.
Timeline
Senior Investor Reporting Analyst
Computershare
05.2022 - 07.2024
Investor Financial Control Analyst
TIAA BANK
01.2016 - 01.2021
Supervisor, Default Claims
EverBank
06.2011 - 01.2016
Lead, Final Billing/REO Administration Specialist
EverBank
06.2007 - 06.2011
Supervisor, Insurance Verification
ZC Sterling Insurance
10.2000 - 05.2007
High School Diploma -
Edward H. White High School
- NOTARY PUBLIC, FL
- NOTARY SIGNING AGENT, FL
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