Erica Rau
Newtown,United States
Summary
Bilingual graduate with expertise in international affairs, offering strong administrative skills and a reputation for detail-oriented work, analytical thinking, and empathetic leadership in service-driven environments. Passionate about supporting international rescue and aid efforts, organized and dedicated leader and team member with a proven track record of delivering exceptional customer service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Art Teacher
Jericho Partnership
06.2024 - Current
- Maintained detailed lesson plans, reports, and materials, ensuring accurate records and clear communication with administrators, students, and parents.
- Identified resource needs, managed supply procurement, and ensured efficient use within budget to support program goals.
- Organized student art showcases, handling logistics, coordinating with staff, and overseeing setup and promotion.
Assistant Manager
GameStop
06.2022 - 12.2022
- Responsible for managing product distribution and organization online and in-store
- Provided focused multi-lingual customer service
- Fostered open and clear communication with the team and guests
Supervisor
Chick-fil-A
06.2021 - 04.2022
- Recognized as “the face of Chick-fil-A”
- Analyzed customer feedback to identify areas for improvement and implemented strategies that increased customer satisfaction by ~15%
- Designed a system to boost team morale and performance through regular recognition and gratitude
Logistics & Relationships Intern
Wish Granting, Make-A-Wish Foundation
09.2019 - 12.2019
- Assisted in granting over 50 critically ill children’s wishes
- Coordinated with families, providing guidance in English and Spanish
- Managed wish planning, including itineraries, budgets, and communication with volunteers and travel agencies in English and Spanish
- Developed templates for Spanish letters, itineraries, and emails
English as a Second Language Teaching Assistant
Maristas Escuela Secundaria
09.2014 - 12.2014
- Enhanced student comprehension by incorporating visual aids and interactive activities into lesson plans.
- Supported students with language barriers by offering one-on-one assistance and additional resources for practice outside of class.
- Utilized multimedia resources effectively to enhance lessons and maintain student interest throughout the course duration.
- Assisted in the preparation of classroom materials, resources, and assessments to ensure effective delivery of lessons and accurate measurement of student progress.
Education
Bachelor of Arts - International Studies & Spanish
The College of Charleston
Charleston, SC07.2020
Political Science And Government
Clemson University
Clemson, SC07.2020
Skills
- Customer Service
- Spanish
- Computer Skills
- Microsoft Office
- Data Entry
- Ability to Work Under Pressure
Timeline
Lead Art Teacher
Jericho Partnership
06.2024 - Current
Assistant Manager
GameStop
06.2022 - 12.2022
Supervisor
Chick-fil-A
06.2021 - 04.2022
Logistics & Relationships Intern
Wish Granting, Make-A-Wish Foundation
09.2019 - 12.2019
English as a Second Language Teaching Assistant
Maristas Escuela Secundaria
09.2014 - 12.2014
Bachelor of Arts - International Studies & Spanish
The College of Charleston
Political Science And Government
Clemson University
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