Summary
Overview
Work History
Education
Skills
Timeline
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Erica Ravaioli

Clark,NJ

Summary

Adept at driving operational efficiency and enhancing tenant relations, my tenure at Diversified Properties showcases a blend of exceptional customer service and robust property management skills. Leveraging strong organization and database management, I contributed to maintaining occupancy rates and streamlining lease processes, demonstrating a commitment to excellence and teamwork.

Overview

11
11
years of professional experience

Work History

Assistant to the Property Manager

Diversified Properties
04.2023 - Current
  • Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
  • Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Supported property manager with lease negotiations, resulting in favorable terms for both parties.
  • Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
  • Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
  • Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
  • Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
  • Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
  • Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
  • Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
  • Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
  • Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Executive Assistant

Express Stores (formerly Executive Cellular Phone)
04.2018 - 06.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Streamlined office operations, leading to more organized environment by implementing digital filing systems.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Increased office efficiency by developing and implementing inventory management system for office supplies.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Created and managed office systems to efficiently deal with documentation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Assistant Restaurant General Manager

Charlie Brown's Fresh Grill
09.2013 - 03.2018
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
  • Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
  • Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
  • Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
  • Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Completed inventory purchases and oversaw shipment processing.
  • Enhanced team performance by providing regular coaching and feedback to employees.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

High School Diploma -

Plainfield Central High School
Plainfield, IL
06-2004

Skills

  • Customer service focus
  • Strong organization
  • Maintenance coordination
  • Basic accounting
  • Lease renewals
  • Property management
  • Building operations
  • Database management
  • Business administration
  • Work order monitoring
  • Unit vacancies
  • Multitasking and time management
  • Accounting and bookkeeping
  • Teamwork and collaboration
  • Attention to detail
  • Verbal and written communication
  • Document and file management
  • Customer relations and communications
  • Office administration
  • Documentation and recordkeeping
  • Data entry
  • Task prioritization

Timeline

Assistant to the Property Manager

Diversified Properties
04.2023 - Current

Executive Assistant

Express Stores (formerly Executive Cellular Phone)
04.2018 - 06.2022

Assistant Restaurant General Manager

Charlie Brown's Fresh Grill
09.2013 - 03.2018

High School Diploma -

Plainfield Central High School

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Erica Ravaioli