Erica Ray
Harrison Township,Michigan
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chemical Operator
Axalta
Mount Clemens, MI
01.2020 - 03.2023
- Inspected and monitored processes to ensure compliance with safety regulations.
- Maintained accurate records of production, process parameters and laboratory results.
- Performed quality control tests on raw materials and finished products according to specified standards.
- Calibrated instruments used in the chemical manufacturing process.
Automated Logistical Specialist (92A)
United States Army National Guard
Detroit, MI
04.2009 - 06.2019
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Developed a system to track all supplies using barcode scanners.
- Created reports on inventory levels, movement of items, and stock requirements.
- Managed the shipping, receiving process for incoming, outgoing materials.
- Ensured that orders were placed in accordance with government regulations and policies.
Cook/Server Manager
Little Caesars Arena
Detroit, MI
01.2015 - 12.2017
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
Customer Service Representative
Meijer
Warren, MI
01.2010 - 03.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Culinary Arts
Dorsey Culinary Academy
Roseville, MI09-2015
High School Diploma -
Jared W. Finney
Detroit, MI06-2006
Skills
- Safety Inspections
- Safety Management And Control
- Process Safety Management
- Controls Monitoring
Affiliations
- Wife
- Mother
- Candle Maker
Certification
- OSHA
- HIPPA
- CPR
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Chemical Operator
Axalta
01.2020 - 03.2023
Cook/Server Manager
Little Caesars Arena
01.2015 - 12.2017
Customer Service Representative
Meijer
01.2010 - 03.2013
Automated Logistical Specialist (92A)
United States Army National Guard
04.2009 - 06.2019
Culinary Arts
Dorsey Culinary Academy
High School Diploma -
Jared W. Finney
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