Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Raygoza

Carson,CA

Summary

Driven Property Manager with a track record of enhancing tenant satisfaction. Excelled in building maintenance knowledge and fostering strong communication, achieving significant reductions in repair costs. Skilled in dispute handling and maintaining high-quality service standards, ensuring operational excellence and positive tenant relations.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

TMC Property Mangagement
10.2018 - 04.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized work environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Dispatched Maintenance Vendors
  • Created Invoices and Work Orders for Maintenance Issues
  • Emailed and Communicated with Owners of Property
  • Spoke to tenants and owners both in English and Spanish
  • Answering phone calls and returning missed calls
  • Sending emails to Owners, Tenants, and Vendors

Assistant Property Maintenance Manager

First Reliable Maintenance
03.2016 - 10.2018
  • Evaluated vendor contracts periodically, securing more favorable terms when possible.
  • Established clear communication channels between tenants and maintenance staff, ensuring timely resolution of issues.
  • Conducted regular property inspections to identify potential issues before they became major problems.
  • Assisted in budget preparation, tracking expenditures to ensure optimal allocation of resources for property upkeep.
  • Enhanced tenant satisfaction, addressing maintenance requests promptly and effectively.
  • Reduced repair costs with proactive maintenance strategies and preventive measures.
  • Maintained accurate records of completed tasks, ongoing projects, and upcoming maintenance needs.
  • Coordinated with vendors and contractors to ensure high-quality services at competitive prices.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Carson High School
Carson, CA
06.2008

Skills

  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Relationship building and rapport
  • Tenant relations
  • Payment Collection
  • Building Maintenance Knowledge
  • Critical Thinking
  • Customer service-focused
  • Dispute Handling
  • Clear Communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Property Manager

TMC Property Mangagement
10.2018 - 04.2021

Assistant Property Maintenance Manager

First Reliable Maintenance
03.2016 - 10.2018

High School Diploma -

Carson High School

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Erica Raygoza