Erica Realmuto

Responsibilities:

• Conduct comprehensive monthly audits in SAP to verify accurate cost center utilization, ensure proper allocation of funds, and confirm the application of financial offsets, supporting compliance with fiscal policies.
• Prepare and submit purchase requests for approval and process vendor payments using cash disbursement memorandums, ensuring timely and accurate financial transactions.
• Manage a government purchase card (GPC), overseeing procurement activities in compliance with federal regulations and organizational policies.
• Evaluate current processes and systems related to budget management, grant tracking, and contract execution to identify inefficiencies and develop data-driven improvement plans.
• Leverage enterprise-wide surveys designed in Microsoft Forms and Excel to collect and analyze data, generate detailed reports, and deliver data visualizations for executive leadership presentations.
• Perform monthly contract reviews to monitor and ensure the timely execution of funding, mitigating risks of financial delays and enhancing program efficiency.
• Develop and maintain data collection spreadsheets through the ETMS system, aggregating field data and translating it into actionable metrics for enterprise-wide performance analysis.
• Author and distribute monthly enterprise communications to field personnel, highlighting key program initiatives, upcoming training opportunities, and critical grant submission deadlines to promote operational awareness and readiness.
• Track and manage a $23 million annual budget encompassing sponsorships, unearned revenue, appropriated and non-appropriated funding sources, as well as allocations from the Office of the Secretary of Defense, ensuring fiscal responsibility and mitigating discrepancies through detailed audits.
• Administer the budgeting, tracking, and execution of $550,000 recreational grants, optimizing resource allocation to support Community Recreation initiatives across the enterprise.
• Coordinate and advance domestic and international entertainment tours, managing all aspects from contract negotiations and logistics (e.g., purchase requests, travel orders, flight bookings) to technical rider compliance, ensuring alignment with installation capabilities and artist requirements.
• Develop detailed itineraries, oversee marketing materials and approval processes, and brief artists on Navy Entertainment tour expectations.
• Lead communication strategies and serve as the primary liaison during international tours, facilitating seamless operations by supporting travelers and hosts, resolving logistical challenges, and ensuring successful performances and positive stakeholder experiences.
• Lead monthly enterprise-wide briefings, delivering presentations on funding deadlines, new grant initiatives, program updates, policy development, and upcoming data collections; successfully lead 18 calls engaging over 800 participants to ensure alignment and collaboration.
• Develop and present monthly briefing materials for leadership and field personnel, addressing emerging program initiatives, policy updates, data collection requirements, and process improvement strategies to support informed decision-making.

Accomplishments:

• Assisted in the execution of the first OP MWR (Operation MWR) Resiliency Tour, managing a $13 million budget to successfully execute 65 shows across 14 countries with 44 unique artists.
• Led the advancement of six OCONUS shows, taking ownership of all logistics and acting as the primary liaison between installations, middle buyers, and artist management teams. Collaborated with cross-functional teams to ensure operational alignment, streamlined communications, and the successful execution of tour objectives.
• Executed the comprehensive financial management and reconciliation of reimbursements for the OP MWR Resiliency Tour. Designed and distributed detailed budget data templates for installations to accurately report expenses and revenue.
• Conducted in-depth audits of reimbursement documentation to ensure compliance with funding regulations, identified sponsorship-eligible expenses, and maintained meticulous records through a master expense ledger. Authorized $1 million in reimbursements, submitted financial documentation, and executed post-reimbursement reconciliations to ensure financial accuracy and accountability.
• Planned and conducted comprehensive analytical studies of available performance data within the grant management program, evaluating trends in submission amounts, reimbursement timelines, and program participation rates. Developed and evaluated trend analyses on key metrics, which led to the implementation of longer reimbursement timelines, the removal of low-participation programs, increased grant limits, and the addition of new funding pathways to better serve customer needs.
• Authored comprehensive user guides and process documentation to support field personnel in adopting new digital tools and streamline grant management procedures, including the creation of an Excel-based tracking system, SOPs of approval and submission timelines for installations, and a reconciliation process that facilitated the successful execution of over 262 grant submissions in FY24.

Responsibilities:

• Directed the NSAW Community Recreation Program, overseeing the planning and execution of recreation programs and events that serve a daily patron base of over 8,000 individuals, ensuring diverse offerings that meet the needs of the military community.
• Managed Food & Beverage operations, focusing on delivering exceptional customer experiences through operational efficiency, staff training, and continuous process improvements.
• Supervised a diverse workforce of 10 employees, overseeing all aspects of employee management, including recruitment, hiring, training, performance evaluations, and professional development to foster a high-performing team.
• Demonstrated strong financial acumen by developing and executing an annual $2 million budget, incorporating financial forecasting, variance analysis, and resource allocation strategies to support program sustainability and growth.
• Applied advanced financial analysis techniques to optimize resource allocation and cost-efficiency, ensuring fiscal stability throughout the budget cycle while addressing factors such as depreciation, program revenue/losses, and facility maintenance.
• Provided expert guidance on financial policies and directives, analyzing budget variances up to ±3% within SAP, identifying discrepancies, and submitting comprehensive financial reports to regional accounting for audit compliance.
• Conducted end-of-month financial reviews, reconciling program sales, managing inventory controls, processing check requests, and analyzing POS system reports to ensure financial accuracy and regulatory compliance.
• Completed annual performance assessments, internal control risk assessments, and accessible unit data calls, supporting organizational accountability and continuous process improvement initiatives.
• Developed and maintained an annual event calendar, integrating strategic marketing plans, social media outreach, and sponsorship/advertising opportunities to enhance community engagement and program visibility.
• Served as the NAF Purchase Card Approving Official (AO) for four government purchase cardholders, ensuring accurate cost center allocations, compliance with financial regulations, and proper reconciliation of expenditures.
• Oversaw multiple facility operations, including SOP development, accreditation compliance, POS internal controls, audit procedures, inventory management, and procurement processes to support operational excellence.
• Managed facility maintenance, IT requests, and project submissions, ensuring timely resolution of operational issues and continuous improvement of facility infrastructure.
• Developed and presented revenue-generating project proposals ranging from $500K to $7.5 million, securing funding for key initiatives that drive program growth and enhance service offerings.
• Oversaw the administration and execution of $25K in grants for program development and equipment acquisitions, ensuring efficient allocation of resources and adherence to grant guidelines. Compiled and submitted detailed after-action reports, financial statements, and service invoices to facilitate timely and accurate reimbursement processes.

Accomplishments:

• Led the integration of a new POS system upgrade, collaborating closely with the Vermont Systems Administrator to optimize product layout, classification, pricing structures, and user experience pathways. Developed and delivered training programs for staff on the new digital tools and processes, and created comprehensive user guides and documentation to assist personnel in effectively utilizing the upgraded digital solutions.
• Evaluated current administrative processes within the Food & Beverage (F&B) operation to identify inefficiencies and areas for improvement, leading to the development and implementation of enhanced administrative controls that streamlined operations, reduced costs, and improved overall efficiency.
• Identified and addressed complex operational challenges through detailed analysis, spearheading a $150K facility renovation and equipment replacement project to enhance Food & Beverage (F&B) operations. Implemented targeted solutions that reduced product loss with new cooking equipment, standardized utensils, glassware, and service items, and strengthened facility controls through improved security measures, including controlled access with staff-issued keys and security codes.
• Deployed improvement strategies to enhance the POS program for Community Recreation and Food & Beverage, collaborating with the IT department to upgrade system infrastructure, which reduced network failures by 80% and significantly improved system reliability. Additionally, implemented POS backup measures across all MWR operations, ensuring uninterrupted service and minimizing potential disruptions.

Responsibilities:

• Established the first Community Recreation Program for NSA Bethesda, designing and implementing a comprehensive range of services, including trips, tours, sales, equipment and facility rentals, information resources, and Command Quality of Life (QOL) events, serving a daily patron base of 10,000
• Supervised and managed a diverse workforce of 25 employees, including NAF supervisors, specialists, and full-time and flex positions, ensuring optimal team performance through effective hiring, onboarding, training, scheduling, and performance management.
• Developed and executed an annual budget of $3 million, incorporating financial planning for personnel turnover, depreciation, revenue projections, sponsorships, maintenance needs, and employee benefit adjustments.
• Demonstrated meticulous financial oversight by managing monthly sales of $100K, including inventory reconciliation, check requests, SAP reporting, and POS system analysis to ensure fiscal accuracy and compliance with financial regulations.
• Served as the NAF Purchase Card Approving Official (AO) for five GPC holders, overseeing an average monthly spend of $30K, ensuring accurate cost center allocations, adherence to procurement guidelines, and proper financial reporting.
• Directed all administrative functions, including the development of standard operating procedures (SOPs), internal controls, audit compliance, and accreditation requirements. Led the recruitment, hiring, and professional development of 12 new employees, fostering a culture of continuous improvement.
• Successfully managed the annual engagement of over 200 volunteers, leveraging their contributions to enhance program delivery, support events, and strengthen community partnerships.
• Developed and maintained an annual event calendar, integrating strategic marketing plans, sponsorship opportunities, and advertising initiatives to maximize program visibility and participation.
• Fostered collaborative relationships with non-profit organizations, 40 tenant commands, and base services, coordinating quarterly meetings to strengthen partnerships, enhance resource sharing, and support community-wide initiatives.
• Provided oversight for multiple facility operations, ensuring effective management of cash handling procedures, POS systems, facility maintenance requests, IT support, and project submissions to maintain operational efficiency and service excellence.
• Consistently completed annual performance evaluations, accessible unit data calls, and internal control risk assessments, ensuring compliance with regulatory standards and supporting continuous program improvement.
• Managed the request and execution of 50 grants totaling $250k for event programming and equipment purchases, ensuring compliance with funding requirements. Prepared and submitted after-action reports, expense and revenue reports, and service invoices to support accurate reimbursement and financial accountability.

Accomplishments:

• Led the MWR team to achieve two successful MWR accreditations by coordinating with cross-functional teams to ensure project milestones were met within a three-month timeline. Organized and facilitated monthly and weekly meetings, assigned program-specific review teams, and developed a standardized presentation layout to streamline reporting. Prepared detailed reports and presentations to track progress, ensure consistency across programs, and support accreditation requirements.
• Effectively sustained the operation of the Ticket and Travel Office during the COVID-19 pandemic by conducting a thorough review of operations to identify service gaps and deploy improvement strategies. Established and promoted an alternative service location outside of the Walter Reed Medical Center, launching new POS systems to maintain continuity of operations.
• Developed and delivered comprehensive training programs for staff on the new digital event platform, WEBTRAC, enhancing their ability to manage customer bookings and process payments for recurring events and activities across multiple installations within the region. Created user guides and documentation to support effective system utilization, streamline operations, and ensure seamless customer service.
• Served as the Regional Community Recreation Advisory Board representative for five years, reviewing and interpreting policies and procedures for Naval District Washington's seven regional installations and their Community Recreation Programs. Collected and analyzed pertinent organizational data and information to identify trends, assess program effectiveness, and provide data-driven recommendations that supported policy development and program improvements across the region.

Responsibilities:

• Coordinated the full-cycle recruitment process for new personnel in the Afloat Specialist Program, including conducting interviews, ranking candidates, and overseeing indoctrination (INDOC) paperwork.
• Evaluated existing course content and instructional methods to identify areas for improvement, leading a comprehensive re-write of the Afloat Recreation Fund Management Course (ARFM). Coordinated with cross-functional teams, including the Fleet & Family Readiness Training Branch, to ensure project milestones were achieved. Utilized strategies such as group surveys and feedback collection to inform revisions and developed a detailed Plan of Action and Milestones (POAM) to enhance course content and align it with evolving program needs.
• Contributed to the development and implementation of the Sailor Adventure Quest program, fostering collaboration between fleet and shore commands through innovative recreational initiatives in partnership with the Community Recreation Department.
• Government Purchase Card (GPC) holder for N921 programs, managing the procurement of equipment and services to support operational requirements across global installations while ensuring compliance with federal acquisition regulations.

Accomplishments:

• Developed and standardized INDOC materials and program data collection forms for 35 Afloat Specialists, enhancing consistency and efficiency across operations. Created user guides and documentation to assist staff in effectively utilizing program tools, supporting streamlined data collection and improved onboarding processes.
• Led the website content update process in collaboration with the CNIC Marketing Department and Raven Solutions to enhance the www.NavyFitness.org homepage and the Navy Operational Fitness and Fueling System (NOFFS) web version. Reviewed content management system data, identified discrepancies and missing information, and implemented updates to ensure the accuracy of over 200+ NOFFS movements. Oversaw the project from inception to completion, verifying all updates post-implementation to maintain content accuracy and alignment with program objectives.
• Managed the content enhancement process for the NOFFS beta Android application by conducting a comprehensive analysis to pinpoint inaccuracies and usability issues. Played a key role in guiding the project from initial development through successful deployment, contributing to the launch of the live Android versions currently available to our customer base.