ERICA REDMON
Atlanta,GA
Summary
Results driven & experienced administrator with a proven track of measurable results seeking a position that will further develop and utilize my customer service, administrative support, accounting, collections, and problem-solving skills to exceed overall company goals.
Overview
19
19
years of professional experience
Work History
Apartment Leasing Agent
Camden Vantage
12.2024 - 04.2025
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Apartment management changed so I was laid off
Executive Assistant to CEO
Artist Collective Entertainment
01.2022 - 12.2024
- Book travel & travel accommodations (hotels, ground transportation, etc.)
- Thorough communication & message delivery
- Paperwork & expense report completion
- Coordinate meetings / appointments
- Maintain calendar / appointments
- ACH date entry
Accounts Receivable Billing Clerk
Thomas Concrete
04.2015 - 01.2020
- Update pricing in the system
- Review billing reports to check for projects and pricing discrepancies
- Prepare invoices listing items sold, amounts due, credit terms, and shipment dates
- Reconcile yardage totals for each location before invoicing
- Prepare credit memorandums to indicate returned or incorrectly billed merchandise
- Verify all physical tickets and account receivable reports to make necessary changes
- Research computer files and gather records such as delivery tickets and billing reports
- Input data and verify order accuracy
- Addressed high-volume incoming/outgoing calls
Account Resolution Specialist
Conifer Health
04.2016 - 01.2019
- Collection of assigned outstanding, aged account balances
- Document all collection activity
- Maintain and organize unit
- Drives inquiries from customers towards resolutions
Collection Specialist / Renewal Retention
Staffmark
06.2012 - 04.2016
- Supervised 100+ employees
- Delivered high-quality service to customers
- Matched skills of temporary employees to customers' needs
- Quoted customer bill rates
- Achieved gross profit results consistent with established expectations
- Involved in the hiring process
- Daily attendance supervision
- Weekly payroll reports
- Weekly invoice creation
- Monthly reports
- Safety committee
- Performance evaluations
- Assert disciplinary actions
- Structured and maintained an average of 150% or higher as top collector 2 years consecutively
- Located customers to collect installments, overdue accounts, damage claims, and non-payable checks
- Call & persuade customers to pay amount due to scheduled payment arrangements
- Discontinued services and merchandise repossession
- Addressed high-volume incoming/outgoing calls
Customer Service Representative
Department of Internal Revenue
04.2006 - 09.2012
- Assisted customers with questions and concerns regarding their accounts
- Input customer data into database
- Issue customer refunds
- Answered heavy flow of incoming calls
- Maintained required quota by selling company services and products
- Fast-paced work environment
- Input contracts and documents into system
Education
Associate of Arts - Business Administration
Atlanta Technical College
01-2007
Skills
- Thorough Communication
- Conflict Resolution in Stressed Work Environments
- Administrative Support
- Travel Assistance
- Leadership
- Customer Service
- Teamwork
- Creativity
- Organization
- Efficient Multi-tasker
- Ambitious Self Starter
Management Software Proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- On-Base
- Command Series
- Quicken Books
Timeline
Apartment Leasing Agent
Camden Vantage
12.2024 - 04.2025
Executive Assistant to CEO
Artist Collective Entertainment
01.2022 - 12.2024
Account Resolution Specialist
Conifer Health
04.2016 - 01.2019
Accounts Receivable Billing Clerk
Thomas Concrete
04.2015 - 01.2020
Collection Specialist / Renewal Retention
Staffmark
06.2012 - 04.2016
Customer Service Representative
Department of Internal Revenue
04.2006 - 09.2012
Associate of Arts - Business Administration
Atlanta Technical College
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