Erica Reyes
New Hampton,NY
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Lowes Home Improvment
Middletown, New York
01.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lead Teacher Toddler Room
Creative Beginings
09.2016 - 12.2017
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Led enriching outdoor activities that promoted physical fitness, coordination, and exploration of the natural world.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Conducted regular parent-teacher conferences to discuss each child''s progress and address concerns or suggestions.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
Server, Host, Supervisor
Buca Di Beppo
08.2015 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Teacher Assistant Float, Family Service Worker
Headstart
Lenoir City, Tennessee
09.2012 - 05.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained confidential records and documentation in database.
- Attended and participated staff meetings and training seminars.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
Server
Plaza Azteca
Wyomissing , PA
01.2009 - 06.2012
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Reading High School
Reading, PA06.2006
Associate of Science - Medical Lab Technician
Orange County Community College
Middletown, NY 01.2024 - 09.2027
Languages
Spanish
Native or Bilingual
Timeline
Associate of Science - Medical Lab Technician
Orange County Community College
01.2024 - 09.2027
Customer Service Representative
Lowes Home Improvment
01.2018 - 04.2020
Lead Teacher Toddler Room
Creative Beginings
09.2016 - 12.2017
Server, Host, Supervisor
Buca Di Beppo
08.2015 - 09.2017
Teacher Assistant Float, Family Service Worker
Headstart
09.2012 - 05.2015
Server
Plaza Azteca
01.2009 - 06.2012
High School Diploma -
Reading High School
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